Our client is currently seeking a NA Sales & Marketing - Polymer Compounding

Manage New Business Development Process

· Personal contact and organized visits to review business and determine opportunities for growth and development of new products as well as presence at industry conferences and trade shows.

· Conduct research to identify opportunities for currently offered products as well as new product development opportunities to promote growth.

· Develop detailed business and call-plans that identify and target high potential accounts and execute face-to-face market development calls with existing and potential customers.

· Responsible for pursuing leads, assessing customer needs, communicating the value benefits of partnering.

Manage Customer Onboarding

· Establish processes and oversee new customer “onboarding.”

· Work closely with internal stakeholders to support customer onboarding process.

Manage Product Adoption, Utilization Growth, and Customer Expansion

· Track and leverage customer product utilization metrics to target specific customers/sites/operators with appropriate efforts that help maintain/grow products and services.

· Develop and execute plans to understand and resolve potential areas of customer dissatisfaction.

· Work with relevant departments to help forecast and track key account metrics, monitor and manage account status, and provide regular reporting to senior management and other internal stakeholders.

· Continually nurture customer relationships and drive revenue growth by account; identifying and pursuing opportunities for customers to broaden and deepen their use of products and services through repeat sales and expansion into additional applications and sites/locations.

· Influence future lifetime value through higher product adoption and customer satisfaction.

Manage Strategic Customer Relationships

· Develop a deep understanding of the customer’s business, customer needs, and opportunities within existing account base, serving as an advocate for the customer within and with any 3rd party distributors.

· Develop a trusted advisor relationship with both customers and distributors, ensuring all activities are closely aligned with the customer’s and business strategy.

· Establish and maintain customer satisfaction through the creation of an account-specific relationship framework inclusive of account plans, proactive and consistent customer and distributor communications, quarterly business reviews, account documentation and reporting, active issue remediation, etc.

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