About the Role

In this role, you’ll be the subject matter expert responsible for diagnosing and resolving complex production issues across our front-office investment and operations applications. You’ll collaborate with internal teams, third-party vendors, and data providers to ensure system stability and continuous improvement.

Responsibilities

· Proactively detect, troubleshoot, and resolve production issues across critical applications.

· Own escalated issues end-to-end, coordinating with development and external teams as needed.

· Communicate clearly and promptly with stakeholders during outages or incidents.

· Ensure compliance with Change Implementation Management policies for all production changes.

· Collaborate with development teams to ensure new systems meet production readiness standards.

· Maintain and update knowledge repositories for support-related activities.

· Handle data access requests and other production system activities.

· Drive automation and process improvements in Level 1 and Level 2 support functions.

Minimum Qualifications

· Experience supporting Equity Front Office applications in a development or support role.

· Strong incident, problem, and change management skills.

· Ability to troubleshoot and resolve issues independently with minimal supervision.

· Hands-on experience with:

· Languages/Scripting: Angular, Node.js, Shell, Bash, Python

· Debugging/Monitoring Tools: Splunk, AppDynamics, ThousandEyes

· Batch Scheduling: Control-M

· Version Control/CI Tools: Bitbucket, Bamboo, GitHub

· Database: Strong SQL skills for debugging complex queries

Preferred Qualifications

· Experience in the Asset Management industry.

· Public cloud experience or certification (Azure, Google Cloud, or AWS).

· Familiarity with automation frameworks for alerting and monitoring.

Apply now