Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

We deliver on the promise State Farm has made to each customer, allowing them to see the value State Farm brings to their lives as they recover from the unexpected. We have the opportunity to bring calm to stressful situations and give them confidence that we are here to help through life’s disruptions. Home & Commercial Stewardship handles property claims reported in a consistent, predictable manner, generally with minimal spikes in volume in a call center environment.

Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers. This includes:

• Responsible for first-line supervision of assigned Claim Specialists, including hiring, training, coaching, development, performance management, and salary administration
• Provides direction and serves as a resource for knowledge of policies, procedures, laws, statutes, and insurance regulations when determining coverage and property damage
• Responsible for the review and control of the assigned unit's claim activities including investigations, analyses, evaluations, claim payments, and adjustment expense payments
• Recognizes events that affect customer service and provides timely communications to team members and peers
• Responsible for compliance with company procedures, applicable federal/state laws, and legal requirements

Where You'll Work: This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Competitive candidates must demonstrate the following:

• Effective written and verbal communication skills
• Demonstrated leadership behaviors:
  
  • Promote and maintain a relentless focus on the customer when making decisions
  • Candidly assess our environment and tackle challenges head-on
  • Inspire and energize people to understand and achieve common goals

Preferred:

• Claim operations and/or call center experience
• Bachelor's degree in a related field
• Prior leadership experience

Additional Details:

• Employees must successfully complete all required training, including applicable licensing exam(s), MVRs, and background checks required of various state(s).

• Visit State Farm Careers for more information on our benefits, locations, and the hiring process

Because work-life-balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $104,000 - $139,500
  • Starting salary will be based on skills, background, and experience
  • High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 24% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
  Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!