Req ID: 349475

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Managing Director - Epic Practice Leader - to join our team remotely.

Role Overview

The Vice President, Epic Center of Excellence (CoE), is a senior leadership role responsible for establishing, scaling, and governing a world-class Epic practice. This role will drive strategy, practice build out, delivery excellence, talent development, and go-to-market (GTM) enablement across Epic clinical, revenue cycle, and infrastructure domains. The VP will lead the creation of an integrated Epic operating model that spans applications, infrastructure, cloud hosting, managed services, and associated healthcare ecosystems.

This leader will serve as a key executive interface with Epic Systems, cloud providers, internal healthcare solution leaders, and clients, ensuring compliance, innovation, and differentiated value delivery.

Key Responsibilities

Epic Center of Excellence Leadership

• Establish and lead a global Epic Center of Excellence, defining vision, strategy, governance, and execution models.
• Build, scale, and manage a high-performing team with Epic-certified talent across all major Epic modules, including but not limited to:
• Clarity / Caboodle
• Epic Cloud & Systems Administration (ECSA)
• IRIS
• Clinical, Revenue Cycle, and ancillary Epic modules
• Create structured talent development, certification, and retention programs to ensure sustained Epic expertise.

Architecture & Hosting Strategy

• Develop and maintain a reference architecture for Epic hosting and deployment models, including:
• Epic on AWS
• Epic on Microsoft Azure
• Private cloud and hybrid cloud deployments
• Ensure architectures align with Epic best practices, performance, security, scalability, and compliance requirements.
• Collaborate with cloud partners and internal infrastructure teams to standardize designs and automation.

Delivery & Operating Model

• Define and operationalize a delivery operating model for:
• Epic migrations (data center to cloud, cloud-to-cloud, modernization)
• Epic infrastructure managed services
• Shape end-to-end managed services models covering Epic infrastructure, applications, monitoring, patching, upgrades, and operational support.
• Establish KPIs, SLAs, governance frameworks, and continuous improvement mechanisms.

Solution Engineering & GTM Enablement

• Actively participate in go-to-market (GTM) initiatives, partnering with sales leaders and solution engineering teams.
• Provide executive-level solution engineering support for complex Epic opportunities, RFPs, and large transformation deals.
• Contribute to pricing models, solution differentiation, and value propositions for Epic services.
• Perform industry benchmarks with pricing and have an operating model aligned well with Price2Win in the marketplace.

Integrated Epic & Healthcare Ecosystem Solutions

• Lead solution shaping efforts to define an effective operating model for Epic and associated healthcare applications ecosystems.
• Design integrated service offerings that connect:
• Clinical Service Desk
• Epic infrastructure and applications managed services
• Revenue Cycle managed services
• Drive operational integration across clinical, financial, and IT domains to deliver measurable client outcomes.

Epic Relationship & Compliance

• Serve as a senior point of contact with Epic Systems.
• Collaborate closely with Epic to ensure compliance with Hosting Access Agreements and related contractual and technical requirements.
• Stay aligned with Epic roadmaps, policies, and certification standards.

Talent & Global Scale Strategy

• Explore and execute opportunities to scale the Epic delivery organization globally.
• Build geographically distributed teams with Epic-certified talent positioned to support regional clients and time zones.
• Balance onshore, nearshore, and offshore delivery models while maintaining Epic quality and compliance standards.

Healthcare Industry Leadership & Innovation

• Serve as a core member of the Healthcare Industry Solutions leadership team.
• Identify, incubate, and launch new healthcare solution areas, including but not limited to:
• Enterprise Imaging
• Expansion and growth of Epic-adjacent solutions
• Launch and integration of Oracle Health offerings
• Monitor industry trends, regulatory changes, and technology advancements to inform solution strategy.

Key Competencies

• Strategic leadership and execution
• Epic ecosystem expertise
• Cloud and infrastructure architecture
• Managed services operating models
• Talent development and global scaling
• Client engagement and solution innovation
• Cross-functional collaboration

Required Qualifications & Experience

• 15+ years of experience in healthcare IT, with deep expertise in Epic environments.
• 10+ years of proven leadership experience building and scaling Epic practices or Centers of Excellence.
• 10+ years experience with Epic hosting models, cloud platforms (AWS, Azure), and private cloud infrastructure.
• 7+ years experience with GTM support, solution engineering, and large-scale healthcare transformations.

Preferred Experience

• Experience managing global delivery teams and complex managed services operations.
• Strong executive presence with the ability to engage C-suite clients, partners, and internal stakeholders.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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