NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow Advisory Consultant - Remote US Position (with occasional travel as needed)

NTT DATA is seeking a dynamic and experienced ServiceNow Advisory Consultant who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.

Key Responsibilities:

Advisory & Strategic Consulting

Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
Develop platform roadmaps aligned with business goals and technical priorities.
Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
Design and implement governance models, KPIs, and process improvement frameworks.
Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.

Technical Implementation & Platform Expertise

Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
Perform health scans, technical debt analysis, and platform scalability assessments.
Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
Ensure platform conformance to best practices and licensing strategies.

Proposal & SOW Development

Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
Support pricing strategies and resource planning for advisory and implementation phases.

Qualifications:

10+ years of hands-on ServiceNow experience across multiple modules.
3+ years experience in advisory consulting and technical delivery
5+ years experience in ServiceNow architecture, scripting, workflows, and integrations - 5+ Years.
2+ Years of experience in proposal writing, SOW creation, and client presentations.
5+ years experience leading client workshops and translate business processes into technical solutions

Must have excellent communication and stakeholder engagement skills.

ServiceNow certifications

CSA, CIS 2 or more and ITIL foundation preferred.

#LI-NorthAmerica

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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