Req ID: 320111

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Onsite Support Engineer to join our team in Dallas, Texas (US-TX), United States (US).

Note - US Citizenship is required for this role. GSOC verification will be required post-selection.

Job Function / Day to Day

• Creating, configuring, and maintaining custom reports and dashboards
• Managing users, permissions, profiles, list views and groups
• Creating and customize page layouts
• Editing and maintaining data quality, account, and contact information
• Developing and maintaining Salesforce training materials
• Creating and managing workflows/process builder
• Supporting creation and migration of new development features

Required Qualifications:

• 5+ years of Business Systems Analysis experience
• 5+ years experience Configuring Salesforce by creating and managing profiles, roles, custom fields, complex formulas, validation rules, workflows, and approval processes
• 5 + years hands-on experience with Access Management, Data Loader and Workbench.
• 5+ years Support experience with force.com, Sales Cloud and/or Certinia (aka Financialforce).
• 3+ years experience with analyzing force.com logs, Mulesoft logs and Splunk.
• 3+ yrs supporting L1 & L2 tickets

Certifications

• Salesforce Admin Certified
• Salesforce Advance Admin Cert

Preference Qualifications:

• Understanding of CRM related business processes like Sales Forecasting, Campaign Management, Lead Management, Partner Program and Relationship Management, Pipeline Management, Order Management, Account Management, and Case Management

Ideal Mindset:

• Excitement. You are excited to learn and develop your skillsets in becoming a Salesforce admin.
• Motivated. You are motivated to be an active team member supporting the project.

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.