Comcast Cybersecurity: National Network Surveillance Technician
Masergy Communications
Job Summary
The Service Policy Assurance Technician 2 is responsible for performing a wide range of functions across a variety of technologies and applications that include but are not limited to: performing mitigation for security related incidents; providing education to internal partners and external customers regarding SPAM/Phishing, Identity Theft, Voice Fraud, and other SPA Operation programs.Ideally, this candidate possesses general security and privacy knowledge to protect our customers and combat common threat vectors. This resource will work and communicate directly with the application teams, escalation groups, stakeholders, and business partners, ranging from application users up to VP's.
Job Description
Comcast experience required for this position.
This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.
Responsibilities/Job Duties:
Utilize multiple software systems and applications to support Operations
Assist Comcast customers in recovery from fraudulent activity and attacks against them within the Comcast domain
Assist other Comcast teams in understanding and addressing security, policy, service, fraud, and compliance issues
Enforcing Comcast’s Acceptable Use Policy
Addressing incoming operation tickets accurately and in a timely manner
Answer Tier 3 incoming calls, voice mail, chat, and email
Maintain an active presence in all relevant Slack and Teams channels
Remain current on all workflow changes
Recommend process improvements, efficiencies, and course of action, when necessary
Prioritizes workload and manages multiple time sensitive issues.
Demonstrates flexibility and adaptability to the changing needs of the business
Is actively engaged in continuing education
Adheres to SPA Operations Guiding Principles
Regular, consistent, and punctual attendance
Consistently maintains (or exceeds) defined Scorecard metrics
Other duties and responsibilities as assigned
Required Skills:
Excellent verbal, written and interpersonal communication skills with both technical and non-technical audiences
Highly organized and detail oriented
Be able to speak to virus/malware, spam/phishing, identity theft and other risks to the security and privacy of computer users, including common attack vectors and best practices designed to combat such threats
Experience with remote troubleshooting
Experience with Remedy, IOP, ServiceNow, Columbo, or similar ticketing software
Proven analytical & problem-solving abilities
Ability to grasp new technologies quickly and willing to learn new applications/web interfaces
Ability to work in a fast-paced environment
Driven, takes initiative
Positive outlook, collaborator, team player, motivator
Proficiency in the Microsoft Office Suite
Discretion and professionalism are critical
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings valuable employee and customer feedback into the company - by joining huddles, performing call backs, and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors, and our communities.
Comcast is an EOE/Veterans/Disabled/LGBT employer
Skills
Anti-Phishing, Cybersecurity, Identity Theft Protection, Malware Protection, Problem Solving, Spamming, SpoofingCompensation
National Pay Range: $19.91 USD-$46.67 USD Illinois Pay Range: $21.16 USD - $41.07 USD Colorado Pay Range: $22.40 USD - $42.93 USD Hawaii Pay Range: $26.13 USD - $39.20 USD Washington DC Pay Range: $28.62 USD - $42.93 USD Maryland Pay Range: $23.64 USD - $42.93 USD Minnesota Pay Range: $22.40 USD - $39.20 USD New York Pay Range: $23.64 USD - $46.67 USD Washington Pay Range: $22.40 USD - $44.80 USD California Pay Range: $22.40 USD - $46.67 USD New Jersey Pay Range: $24.89 USD - $44.80 USD Vermont Pay Range: $23.64 USD - $37.33 USD Massachusetts Pay Range: $24.89 USD - $44.80 USDComcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
High School Diploma / GEDCertifications (if applicable)
Relevant Work Experience
2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.