Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

We’re seeking a seasoned Information Architect to lead user-centered design initiatives across a range of digital experiences. In this role, you’ll be responsible for shaping intuitive, engaging, and accessible user experiences through research, strategy, and design. You’ll collaborate with cross-functional teams to ensure our websites and applications meet user needs while aligning with business goals and brand standards.

Job Description

This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Core Responsibilities

• Serves as an expert consultant during the detailed design phase by reviewing interaction design, copy and visual design for usability best practices.
• Designs, leads and analyzes user research and usability testing initiatives. Plans, facilitates and manages usability evaluations.
• Strategizes with client and team regarding task analysis and task completion user flows.
• Articulates user experience issues/concerns and overall design principles to team members and clients. Ability to synthesize and communicate the implications of user research findings and business requirements, as well as conceptualize the structure and functionality of the user experience design.
• Participates in client discover sessions and assists in defining business requirements, discovering user personas/archetypes and interpreting user goals/priorities.
• Conducts audits of existing systems and web sites, based on clarity and usability best practices and prepares reports of findings and improvement recommendations.
• Develops standards, methodologies and repeatable processes for delivery of user experience services. Creates content hierarchies, site maps and navigational models that are aligned with the defined and/or expected user experience and business requirements.
• Strong background in user interface design and development with proven ability to create functional and usable interfaces, as well as good diagramming skills and information design experience developing deliverables and documentation to communicate the user experience design elements, flows, interaction and functionalities.
• Translates concepts into interactive experiences through the design and/or implementation of web site architectures. Collaborates with designers on visual comps and provides input from an information architecture perspective.
• Analytical problem-solving skills, excellent writing and presentation skills with experience in outlining functional specifications and content requirements (concurrently with interface design) based on content inventories, task analysis, card sorting exercises and other user experience design techniques.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Qualifications:

• 5-7 years of experience in user-centered design, including user research, usability testing, and interaction design.

• Familiarity with Cable infrastructure

• Experience building and managing design systems

• Proficiency in UX tools such as Axure, Figma, Sketch, Adobe XD, and usability testing platforms.

• Strong analytical and problem-solving skills with ability to translate research and business requirements into intuitive user flows and wireframes.
• Excellent communication and presentation skills; able to articulate design decisions and research findings to cross-functional teams.
• Bachelor’s degree in Human-Computer Interaction, Information Architecture, UX Design, or related field; advanced degree preferred.
• Current residency in the United States.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Experience Design, User Experience (UX), User Flows

Compensation

National Pay Range: $75,163.55 USD-$176,164.56 USD Illinois Pay Range: $79,861.27 USD - $155,024.81 USD Colorado Pay Range: $84,558.99 USD - $162,071.40 USD Hawaii Pay Range: $98,652.15 USD - $147,978.23 USD Washington DC Pay Range: $108,047.60 USD - $162,071.40 USD Maryland Pay Range: $89,256.71 USD - $162,071.40 USD Minnesota Pay Range: $84,558.99 USD - $147,978.23 USD New York Pay Range: $89,256.71 USD - $176,164.56 USD Washington Pay Range: $84,558.99 USD - $169,117.98 USD California Pay Range: $84,558.99 USD - $176,164.56 USD New Jersey Pay Range: $93,954.43 USD - $169,117.98 USD Vermont Pay Range: $89,256.71 USD - $140,931.65 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.