Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

We’re seeking a skilled and collaborative Engineer 2 to join our Excellence in Operations team, focused on Fortinet and NOC responsibilities. This role serves as a key escalation point for complex network issues across CRAN, CMTS, CDV, HSI, and transport platforms. You’ll work closely with engineering teams to ensure network stability, performance, and continuous improvement—while mentoring junior engineers and contributing to a culture of operational excellence.

Job Description

Core Responsibilities

• Troubleshoot and resolve escalated network issues across CRAN, CMTS, CDV, HSI, and transport.
• Monitor network health, analyze performance data, and recommend improvements.
• Serve as a subject matter expert in Fortinet, Cisco, and Juniper technologies.
• Perform port turn-ups/downs, circuit provisioning, and outage isolation.
• Collaborate with engineering and national teams to support network tuning and capacity planning.
• Mentor and guide Engineer 1s, supporting their technical development.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

What You Bring:

• 2–5 years of experience in a NOC or network engineering environment.

• Hands-on Fortinet experience is required; Cisco and Juniper proficiency strongly preferred.
• Solid understanding of IP networking, transport systems, and voice infrastructure.
• Strong troubleshooting skills and the ability to work independently under pressure.
• Excellent communication and interpersonal skills; team-first mindset.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Analytical Thinking, Network Operations, Troubleshooting

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.