Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for contributing to the Network Engineering Provisioning team managing the complex resolution of provisioning issues. Implements Engineering requests for circuit orders in support of objectives for the Backbone, IP and VoIP Networks. Circuitry orders include: network fiber connectivity, off-net circuit orders, collocations, augments for space and power and various leased circuit orders utilizing various technologies for delivery of bandwidth. Utilizes applications and tools to track network inventory. Works with cross-functional groups to deliver high quality network service. Places orders with LECs and Long Haul Carriers and tracks those orders throughout lifecycle. Provides project status updates. Follows established processes and procedures. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

• Works with Field Technicians in all Regions, as well as related Engineering departments and centers, to maintain communications regarding work orders/projects. Creates Visio drawings, opens TTS tickets and instructs the field to where the circuit is located.
• Coordinates efforts to resolve issues so all orders are completed in a timely fashion.
• Coordinates with Field Operations to schedule Test and Turn Up service.
• Creates and/or updates network circuits in the Engineering database and updates and/or modifies circuit layout designs with IP assignments and CLLI codes.
• Regularly updates Project Management with issues/progress status.
• Provides support for escalated or Tier 4 field operations nationwide.
• Coordinates the gathering of information such as CLLI codes, IP addresses, Visio drawings etc.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Schedule / Work Set-up / Location:

• Nightshift
• Work from home set-up but must be willing to report onsite if necessary (due to important meetings, meet & greet, townhalls, etc.)
• Must be flexible with the schedule and amenable to render overtime and work on holidays if needed

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

2-5 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.