Please note: This position will not support relocation or efforts to obtain US work Authorization

About this opportunity

Are you motived by helping others and delivering outstanding customer service? Do you consider yourself a curious person who thrives on solving problems related to computer hardware and software? Does working in an open and collaborative environment appeal to you? If yes, then being a member of the Ericsson MyIT Center team may be the place for you!

What you will do

• Removing barriers and solving our users’ computer hardware and software problems
• Instruct and guide users in the utilization of our digital tools including computers, mobile phones and software applications
• Be the “face” of our MyIT Walk In Center and work in an open concept environment that is designed for collaboration and knowledge sharing
• Interact face-to-face and use collaboration tools such as Microsoft Teams, email and phone to support remote users
• Have the opportunity to impact Ericsson employees and make a difference in their day
• Help manage, configure and maintain computer hardware
• Proactively identify and analyze recurring issues, working with leadership to establish mitigation plans to address and fix issues

You will bring

• Minimum 6 years of experience working with Microsoft Windows
• Expertise with Microsoft 365 (Teams, Outlook, Office, etc.) support
• Experience and knowledge in supporting iOS and Android mobile devices
• Exceptional Customer Service skills (friendly, approachable, calm under fire, patience)
• Proven experience as a help desk technician or in other customer support roles
• Excellent teamwork, time-management, and organizational skills
• Ability to diagnose and resolve basic to complex technical hardware and software issues
• Excellent verbal and written communication skills
• Desire and experience to train others
• Experience with MacBooks and Linux is a plus
• Asset Management experience is a plus
• Excellent teamwork, time-management, and organizational skills
• Leading teams experience is a plus

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Hiring Manager: Adriana A Pizzarello, Head of Employee Experience

Talent Advisor: Chuck Crandell

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || United States : Texas : Plano