Senior Salesforce Analyst
Ericsson
Join our Team
About this opportunity:
Job Locations: Boise, ID OR Plano,TX
Ericsson Enterprise Wireless Solutions Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, and TN. Ericsson also does not hire F-1’s working on EAD for this position.
We are seeking a skilled Salesforce Analyst to join our team and play a critical role in bridging business needs with Salesforce solutions. This role requires strong analytical skills, attention to detail, and the ability to translate business requirements into actionable user stories that drive successful Salesforce delivery.
What will you do
- Partner with business stakeholders and IT business partners to gather, analyze, refine, and document requirements in the form of detailed user stories and acceptance criteria.
- Facilitate requirement workshops to ensure business needs are clearly understood and captured.
- Actively participate in solutioning sessions and grooming sessions to drive alignment and clarity.
- Manage and track work items in Jira, ensuring user stories and tasks are accurate, prioritized, and ready for development.
- Perform basic Salesforce configuration, including fields, page layouts, validation rules, and workflows.
- Collaborate with Salesforce admins, developers, and QA teams to ensure solutions meet business requirements and maintain platform integrity.
- Assist in UAT planning and execution, ensuring user acceptance criteria are validated.
- Test and demo Salesforce functionality for business stakeholders to validate solutions and ensure usability.
- Maintain a working knowledge of Salesforce releases, best practices, and new features to provide recommendations for process and platform improvements.
- Assist in tracking application and development issues within the team for effective resolution and to identify underlying systemic causes.
- Perform other duties and special projects as assigned by manager.
The skills you bring
- 3+ years of experience gathering, refining, and documenting user stories with business stakeholders.
- Hands-on experience with Jira (or equivalent requirements tracking tools).
- 1.5+ years of Salesforce configuration experience (fields, layouts, rules, workflows).
- Active Salesforce Administrator Certification.
- Strong communication and facilitation skills, with the ability to work effectively across business and IT teams.
Preferred Qualifications
- Salesforce Business Analyst Certification.
- Advanced Salesforce certifications (e.g., Advanced Administrator, Platform App Builder, Sales/Service Cloud Consultant).
- Experience with complex enterprise Salesforce environments.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Boise (ID)
Job details: Business Analytics Specialist
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Ericsson Enterprise Wireless Solutions also offers subsidized dental and vision coverage.
Your Financial Security
We invest in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, Talkspace mobile therapy, and volunteer paid time off.