Support Operations Manager(7)
Ericsson
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About this opportunity:
Job Location: Plano, TX
Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, and TN. Ericsson also does not hire F-1’s working on EAD for this position.
At Mobile Financial Services (MFS) we enable financial inclusion - truly using Technology for doing good in society! Our systems are used by hundreds of millions every day for services such as peer to peer transfers, payments, disbursements, loans, savings etc. We use the latest and greatest tech and techniques to guarantee state-of-the-art software with premium quality.
The Ericsson Wallet Platform (EWP) is a product which enables our customers to provide mobile financial services. Customers are operators and banks, both of whom have very high expectations on the level of security which our EWP financial solution provides and the way the solution is operated, integrated, and customized. Together we work on a product that improves the lives of millions of daily users in Africa, the Middle East and Latin America. We build our financial platform to help bring financial freedom to many people around the world.
What you will do
- Track and report Operations performance based on the contractual and internal metrics across end-to-end organization.
- Ensure and monitor operations delivery units are fulfilling contracted SLA and secure blocking issue in case of deviations.
- Manage end to end SLA and KPI reporting
- Owns and conducts internal and external regular governance to drive operational delivery and business forums through effective KPI dashboards and measurements with Group
- Ensure Governance and Critical issue structure is followed in Managed Operations.
- Provide financial and overall organizational performance reporting
- Acts as escalation point for Mobile Financial Services projects and programs with operations scope.
- Work closely with Head of Program to lead Managed operations delivery in alignment with customers commitments.
- Perform regular quality assurance audits along with time and motion study to secure superb quality
- Work closely with Support and cluster organizations within MFS Unit
- Ensure compliance and ethics and exhibit exemplary role-model leadership behaviors
- Knowledge & experience of MFS (Ericsson Wallet Platform)
- Good understanding of MFS Business and Integration Projects challenges
- Adjust ways of working to local customs with consideration to Code of Conduct and local OHS and safety regulations.
- Ensure compliance and ethics and exhibit exemplary role-model leadership behaviors.
The skills you bring
- 10+ of Operations experience within the FinTech or banking industry
- Result oriented with customer first attitude
- Proven knowledge of Manages Services in Fintech, ITIL Expert
- Experience in crisis management and ability to handle stressful and ambiguous situations
- Ability to work across a variety of different delivery unit types (complexity, maturity, scale)
- Developed analytical skills to identify trends, inefficiencies and value realization opportunities
- Very good understanding of Ericsson Business Process, Financial and Delivery models
- Strong business, operation and financial skills
- University degree in Technology or Economics, preferably MSC, MBA or equivalent
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano
Job details: Support Operations Manager
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay:
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health:
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security:
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson matches $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.
Your Time:
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits:
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.
This job is no longer accepting applications
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