Join our Team

Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, L-1 and TN. Ericsson also does not hire F-1’s working on EAD for this position.

About this opportunity

We are seeking a Customer Order Management professional within the BNEW SAN SAR MANA SL Repair org unit. This role will report to the Service Delivery Line Manager.

What you will do

• Assist with all shipping, receiving, and inventory organization operations as needed

• Help to efficiently carry out all product loading and unloading tasks and accurately scan and track incoming and outgoing orders

• Inspect receivables for defects, damages, or missing items

• Oversee flow of priority units through the warehouse receiving, cleaning, and shipping process

• Collect, prepare, package, and label goods for shipment

• Report any equipment malfunctions or issues to upper management

• Work with the market area for all priority units once the request has been opened

• Keep up to date tracking records for each request

• Report on KPI’s for priority process and suggest improvements where available

• Create/register a Customer Service Request (CSR) for replenishment orders

• Register the incoming internal order and verify it

• Ensure material requirement is generated to fulfil customer request.

• Monitor the order to ensure all line items are confirmed, the order is acknowledged in a timely manner and ensure that it meets customer/project requirement.

• Analyze and cater to the change request from stakeholders.

• Track the order to secure completion and closure in a timely manner.

• Secure that shipments are executed as planned. From Logistic Service Provider (LSP) confirmation until physical goods delivery and Transport Service purchase order creation.

The skills you bring

• SAP for unit price per original sales order, and creating CSR for replenishment

• IFS M5 RMA creation, processing, and updates, warehouse shipment and receiving flow

• Import/Export processing for international shipments

• warehouse automation experience and WMS knowledge

• proficient in excel

• Excellent communication skills and flexibility

​Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

​Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Plano

Job details: Order and Delivery Management (SD)