Position Title:

Global Billing Dispute Manager

Location:

Dallas, TX

Your role

This role is integral to the Accounts Receivable team, supporting cash collection, billing, and overdue debt reduction across a large, high-volume portfolio. You will manage extensive customer interactions, payment processing, and invoicing accuracy, handling more than 9,000 invoices annually and supporting revenue streams exceeding $150M.

You’ll play a key role in maintaining strong customer relationships, resolving billing queries, and ensuring timely collections while contributing to operational efficiency and accurate financial reporting.

What you’ll do

• Work cross functionally with teams responsible for resolving open disputes.

• Lead weekly cross functional dispute conversations.

• Ensure disputes are resolved within internal SLA deadlines.

• Identify, track, and analyze root cause of billing errors.

• Identify opportunities for improvement and work cross-functionally to implement changes to prevent future disputes

• Act as the primary point of contact for escalated disputes that may be more complex in nature and require deeper research and resolution.

• Analyzes and researches complex or escalated accounts to determine root cause of open receivables and determine and execute the best approach for rebilling and timely and accurate resolution.

• Provide excellent & considerate customer service to external and internal customers

• Other duties as assigned by supervisor.

What you’ll need

• 8+ years of billing, accounts receivable, and order-to-cash operations.

• Previous dispute resolution experience within the data center / REIT industry.

• Identify, track, and analyze root cause of billing errors.

• Highly proficient with Microsoft Office including Outlook, Word, and Excel and comfortable with large volume data

• Experience with ServiceNow, Salesforce, and Oracle Fusion

• Excellent verbal and written communication skills – ability to resolve misunderstanding and errors in a diplomatic manner.

• Ability to work accurately and independently with great attention to detail.

• Ability to manage processes and follow-up as needed.

• Self-motivated, detail-oriented with strong organizational and time management skills.

• A proactive and collaborative approach; enthusiastic and eager to solve problems.

• Must be able to effectively prioritize multiple tasks effectively in high-pressure and deadline driven environment

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

A bit about our team

Our Finance team works in one of the world’s fastest growing and most exciting business sectors. We use our financial expertise and commercial awareness to support and develop an international, publicly-listed organization. From managing budgets to financial planning, we deliver a full range of finance and accounting services to help our business stay on track and meet our goals. We also have other specialist areas of expertise including Portfolio Management and Lease Administration

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Apply today, take charge of your career and grow your talents with us.

Health and Safety

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

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This role is integral to the Accounts Receivable team, supporting cash collection billing, and overdue debt reduction across a large, high-volume portfolio