Manager – Network Observability Platform and Automation

Position Title: Network Observability Platform and Automation

Location: Austin, Boston, Dallas, Ashburn, Chicago

Your role

A Manager – Network Observability typically leads a team of engineers focused on maintaining and improving the reliability, performance, and availability of an organization's systems and infrastructure. This role involves a mix of technical leadership, people management, and strategic planning, ensuring systems meet business and user needs.

In this role, you will be responsible for oversight of Digital Realty’s Observability stack. The ideal candidate can demonstrate a unique blend of network engineering, network operations, and software understanding through the application of engineering principals. You will focus on delivering operational discipline and embrace key operational principals including automation, agile development, and scripting.

In this unique role, you will be part of the Observability team and build and maintain a global observability infrastructure. Ideal candidates for this role will bring an understanding of carrier class network infrastructure as well as experience working in a fast-paced development environment.

What you’ll do

• Team Leadership:

  • Manage and mentor a team of SREs, fostering their growth and development.

  • Set team goals, prioritize projects, and ensure alignment with organizational objectives.

  • Conduct performance reviews and provide constructive feedback.

  • Build a positive and collaborative team environment.

• Technical Oversight:

  • Oversee the design, implementation, and maintenance of reliable infrastructure and services.

  • Collaborate with other teams to define requirements, standards, and best practices.

  • Identify and address performance bottlenecks and ensure system stability.

  • Implement and improve monitoring and observability frameworks.

• Operational Excellence:

  • Manage on-call rotations and incident response to minimize downtime and ensure swift resolution.

  • Drive automation efforts to reduce manual tasks and improve efficiency.

  • Implement structured engineering and operations processes.

  • Analyze and evaluate existing processes to identify opportunities for improvement.

• Strategic Planning:

  • Develop and implement the long-term reliability strategy for the organization.

  • Make decisions about build vs. buy for tools and technologies.

  • Ensure alignment with business goals and customer expectations.

  • Manage relationships with vendors and other stakeholders.

• Communication and Collaboration:

  • Act as a bridge between technical teams and other departments.

  • Represent the SRE team to stakeholders and communicate effectively.

  • Collaborate with other engineering teams to ensure efficient workflows.

  • Foster a culture of blameless postmortems and continuous learning.

What you’ll need

Key Skills and Experience:

• Strong technical background in distributed systems, cloud computing, and related technologies.
• Proven experience in managing and mentoring technical teams.
• Excellent problem-solving and communication skills.
• Experience with monitoring, automation, and incident management.
• Understanding of SLOs, SLIs, and SLAs.
• Familiarity with DevOps and Agile practices.

Qualifications

• 10+ years of operations and engineering experience
• 5+ years of of team building and management
• 3+ years of network engineering in large scale data center environments
• Bachelor’s degree in computer science (or equivalent training) preferred
• Expertise in Layer 3 routing (BGP, IS-IS, etc) and Layer 2 switching (802.1Q, STP, etc) protocols
• Experience with virtual networking concepts such as EVPN, VXLAN, Open vSwitch
• Experience working with automation tools (Ansible, Terraform, etc)
• Comfort with Python (or equivalent language)
• Strong experience working with Linux systems and tools
• Experience with virtual routing in Linux with FRR or similar software preferred
• Experience with AWS preferred
• A basic understanding of software development tools (Github, Jenkins, etc) and software development practices
• Ability to understand high-level network design and its impacts across the infrastructure
• Ability to work independently on complex and unique enterprise engineering projects
• Strong analytical and troubleshooting skills
• Strong communication skills

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and X.

A bit about our Digital team

Our IT team is at the heart of our business. We develop infrastructures, design and build networks, support servers and provide the first line of support by delivering rich connectivity for our customers. With new data centers coming online all the time, it’s a rapidly changing technical environment so our team is always ready to innovate and take the lead on projects. We constantly develop, deploy and support vital networks and data services that drive business performance and improve life for customers around the globe.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

Our published pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and geographical location. Individual pay is based on additional factors including but not limited to job-related skills, experience, and relevant education and/or training. Moreover, an employee’s total compensation package varies by role and may include salary, cash bonus or commissions, and equity awards not quantified below.

Compensation range: $120,000 - $130,000 annually. This compensation range represents the Company’s good faith belief as to what it will pay as a base salary/hourly rate for this position at the time of this posting.

Benefits: For this role, Benefits include medical, dental, vision, life and AD&D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.

This is an exciting time to join our business so apply now and make your mark on our future.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.