Director, HR Service Delivery

Position Title: Director of HR Service Delivery

Location: Dallas, TX

Your role

We are seeking an experienced and strategic Director of HR Service Delivery to lead our team from our Dallas, TX office. Reporting directly to the Senior Director, Employee Platforms, you will be responsible for the overall strategy, implementation, and operational excellence of our corporate HR applications. This role has a deep focus on Oracle HCM and other key corporate applications and requires the ability to work with and manage global teams. You will partner with HR business leaders, IT, and other stakeholders to ensure our HR technology effectively supports business objectives, drives efficiency, and delivers superior employee experience.

What you’ll do

• Strategic Leadership & Vision:
  • Develop and execute a comprehensive service delivery strategy for our HR application portfolio, aligning it with company-wide business and HR goals.
  • Act as a thought leader and subject matter expert on Oracle HCM, providing guidance on best practices, new features, and long-term platform roadmap.
  • Lead the planning, prioritization, and execution of major HR technology initiatives, from system enhancements to new module rollouts and integrations.
• Operational Excellence & Service Delivery:
  • Oversee the day-to-day operations and support of Oracle HCM and other HR applications, ensuring high availability, performance, and data integrity.
  • Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) for HR technology support, driving continuous improvement in service quality.
  • Lead and manage a global team of technical program managers, analysts, and support staff, fostering a culture of accountability, problem-solving, and customer-centricity.
• Team & Vendor Management:
  • Manage and mentor a high-performing global team of technical and functional leads, including performance management, career development, and resource planning.
  • Oversee relationships with key vendors and implementation partners, ensuring they meet contractual obligations and deliver high-quality services.
  • Manage the budget for HR technology, including software licenses, third-party services, and internal resources.
• Stakeholder Partnership:
  • Serve as the primary point of contact for senior HR and business leaders on all HR technology matters.
  • Translate complex business needs into clear, actionable technical requirements and strategies.
  • Drive cross-functional collaboration with IT, Finance, Legal, and other departments to ensure seamless integration and data flow across enterprise systems.
  • Communicate program updates, risks, and successes to executive leadership and all relevant stakeholders.

What you’ll need

• Education & Experience: Bachelor's degree in Computer Science, Human Resources, Business Administration, or a related field; Master's degree preferred. 15+ years of progressive experience in HR technology, with at least 7 years in a leadership or management role.
• Oracle HCM Expertise: Extensive, hands-on experience with Oracle HCM is required including deep Technical and Functional Knowledge. Must have a deep understanding of its modules (e.g., Recruiting, Core HR, Benefits, Talent Management, Workforce Compensation, and Workforce Scheduling) and a proven track record of managing its implementation, support, and evolution.
• Leadership & Management: Demonstrated ability to lead, motivate, and develop a high-performing, globally distributed team of technical and functional professionals. Proven experience managing budgets, vendors, and complex, cross-functional programs.
• Communication & Influence: Exceptional communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences. A proven ability to influence and build consensus among senior leaders and diverse stakeholder groups.
• Technical Acumen: Strong understanding of enterprise application architecture, integrations, data management, and security principles.

Preferred Qualifications

• Certification in Oracle HCM or other relevant enterprise HR platforms.
• Experience with global HR systems and multi-regional implementations and support.
• Expertise in IT Service Management (ITSM) principles and tools.
• Familiarity with data privacy and security regulations (e.g., GDPR, CCPA).
• PMP, PgMP, or other relevant program management certifications.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and X.

A bit about our Digital team

Our IT team is at the heart of our business. We develop infrastructures, design and build networks, support servers and provide the first line of support by delivering rich connectivity for our customers. With new data centers coming online all the time, it’s a rapidly changing technical environment so our team is always ready to innovate and take the lead on projects. We constantly develop, deploy and support vital networks and data services that drive business performance and improve life for customers around the globe.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.