Manager of Contingent Workforce Management

Position Title: Manager of Contingent Workforce Management

Location: Dallas, TX (Hybrid)

Your role

The Manager of Contingent Workforce Management will lead the strategic direction, governance, and optimization of the organization’s contingent workforce program. This role is responsible for driving workforce agility, cost efficiency, and compliance while ensuring alignment with enterprise talent and procurement strategies. The position will also serve as the face for MSP and VMS partnerships, ensuring performance, innovation, and strategic alignment.

What you’ll do

• Contingent Workforce Oversight: Act as the central point of contact between internal teams and the MSP managing our VMS platform. Manages day-to-day operations of the contingent workforce program, including requisition/submittal processes, job placements, subvendor/supplier selection, and contract negotiations.
• Process Oversight: Ensure that all processes related to contingent workforce management are executed efficiently and in compliance with company policies and procedures.
• Issue Resolution: Monitor and manage escalations, resolving issues related to timekeeping, invoicing, onboarding/offboarding, and compliance.
• Data & Reporting: Analyze VMS data and generate regular reports on contingent labor metrics, cost control, and vendor performance.
• Stakeholder Coordination: Collaborate with hiring managers, HR, Procurement, and Finance to ensure alignment with workforce strategy and operational needs.
• Vendor Management: Serve as the primary point of contact for the Managed Service Provider, Tapfin. Monitor supplier performance through KPIs and SLAs; participate in business reviews with the MSP and supplier partners.
• Compliance: Ensure MSP and suppliers are compliant with legal, regulatory, and contractual requirements. Educate internal stakeholders on contingent workforce best practices and compliance.
• Continuous Improvement: Identify opportunities to streamline VMS workflows and improve vendor engagement and program performance.
• Service Delivery & Communication: Acts as liaison between internal business units and suppliers; conducts regular meetings to review program performance.

What you’ll need

• 6+ years of experience in contingent workforce management, talent acquisition, procurement, or related fields.
• Proven expertise in managing enterprise-wide workforce programs.
• Good understanding of MSP/VMS ecosystems and contingent labor models.
• Strong vendor management and negotiation skills.
• Excellent communication, influence, and stakeholder engagement capabilities.
• Experience in navigating complex, matrixed organizations.

Preferred Qualifications:

• Experience with global workforce programs.
• Familiarity with VMS platforms (Fieldglass).
• Background in organizational transformation or change management.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and X.

A bit about our Digital team

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.