Commercial Sales Manager

Position Title: Commercial Sales Manager

Location: Dallas, TX.

Opportunity Snapshot – Development Sales Role

Digital Realty is growing its team of relationship-driven Commercial Sales Managers focused on the expansion and retention of our existing customer base. This role is ideal for professionals who excel at cultivating long-term partnerships, uncovering upsell and cross-sell opportunities, and serving as strategic advisors to enterprise customers. As a Commercial Sales Manager in this development-focused role, you will own a book of business and be responsible for maximizing customer value, expanding wallet share, and strengthening Digital Realty’s position as a trusted, strategic partner—both directly and through external strategic alliances.

The Role – Account Development & Expansion Focus

• Manage and grow an assigned portfolio of existing customers, developing and executing strategic account plans that align with customer objectives and drive expansion and retention
• Build strong, multi-level relationships with key decision-makers, technical stakeholders, and influencers to understand evolving business needs and uncover new use cases
• Drive upsell and cross-sell opportunities by introducing customers to the full breadth of Digital Realty’s global platform, including colocation, interconnection, and edge solutions
• Proactively conduct quarterly business reviews (QBRs) to demonstrate value, introduce innovation, and explore additional areas of partnership
• Engage and co-sell with strategic partners and ecosystem alliances to deliver joint value propositions and unlock new customer growth paths
• Collaborate cross-functionally with Customer Success, Sales Engineering, Commercial Management, and Channel teams to deliver a best-in-class customer experience
• Ensure on-time renewals and lead contract negotiations with a focus on maintaining long-term relationships and minimizing churn
• Partner with internal teams to resolve issues quickly and efficiently while acting as a customer advocate
• Monitor usage trends, account health, and satisfaction scores to proactively address risks and identify growth opportunities
• Maintain account activity, renewals, pipeline updates, and forecasting accuracy in Salesforce (SFDC)
• Contribute to Digital Realty’s brand reputation by being a trusted advisor and value-added resource for your customers

Requirements

• Bachelor’s degree required
• 3-5+ years of experience in account management, customer success, or development-focused sales roles, preferably within the data center, telecom, IT, or technology industries
• Proven ability to build deep, trusted relationships that lead to account growth, expansion, and long-term retention
• Experience collaborating with strategic partners, channels, or ecosystem providers to jointly drive customer value and account growth
• Strong understanding of solution selling and the ability to articulate value to both technical and business stakeholders
• Track record of managing a book of business with a focus on renewals, upsells, and account development
• Excellent communication, presentation, and interpersonal skills with a passion for customer engagement
• Experience navigating complex organizations and multi-threading relationships across departments and levels
• Skilled in pipeline management, forecasting, and territory/account planning
• Comfortable collaborating across cross-functional teams and working in a matrixed environment
• Familiarity with CRM tools such as Salesforce and a commitment to accurate data management and reporting
• Strong organizational skills and attention to detail; ability to juggle multiple customer engagements simultaneously

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

A bit about our Digital team

Sales

Our Sales team is at the sharp end of our business, securing new customers from network and cloud service providers through to all kinds of major global and regional enterprises and local businesses. We help identify the objectives of our customers and enable them to succeed by combining our strategic knowledge of the industry, technical knowledge of our global data center platform, PlatformDIGITAL®, with our ability to develop strong partnerships.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.