A Manager works within an engagement team and is responsible for identifying the organization’s needs, breaking down large-scale projects into manageable tasks, determining which IT products to use based on cost-benefit analysis and research, aligning plans with clients, translating business and functional requirements for designers and developers, and overseeing delivery progress; Managers also produce project documentation to monitor progress and ensure quality, advise clients on managing future IT needs, and bring insurance industry experience—understanding carrier operations and end-to-end processes (e.g., policy, billing, claims, underwriting, and distribution/agency) as well as common insurance data and regulatory considerations—to shape requirements, solution design, and implementation approach, while also mentoring/coaching staff, contributing to sales activities, and developing eminence through writing papers and/or presenting at conferences. A summary of the expectations is provided below:

• Client Service: Advise client on leading practices and technology/industry trends, application/integration architecture, solution design, and implementation leading practices. Build lasting relationships through day to day interactions with key client managers and staff.

• Delivery: Bring the functional/technical experience and knowledge to deliver solutions which allow clients to achieve their business strategy. Present technical alternatives and supporting recommendations aligned with the client’s business and technology requirements. Contribute to project estimating, planning, contracting and staffing activities. Manage technical and/or functional teams to design, build, test and implement enterprise applications. Anticipate, raise, and resolve issues which pose risk to the project. Monitor progress and quality. Track and report status.

• Business Development: Participate in sales pursuits as a pursuit team member or subject matter advisor. Participate in the oral presentation of the proposal to highlight relevant experiences that position Deloitte as the preferred supplier. Develop and maintain relationships with client stakeholders to establish and maintain our status as a trusted advisor.

• People Development: Perform role of mentor and coach to help others achieve their career objectives. Actively participate in recruiting and onboarding activities. Develop staffing plans and screen candidates for positions on projects. Provide leadership and support for staff on projects and in local offices. Perform regular check-ins with team members and people for which you coach as a part of the performance management process.

• Eminence: Contribute to go-to-market and internal initiatives which drive growth of the practice, drive efficiency and profitability, improve quality, and increase the knowledge of our staff. Co-author articles, whitepapers, or presentations. Speak at conferences, universities, or other forums to promote Deloitte’s brand.