Deloitte Services LP seeks a Lead Software Solutions Specialist in Dallas, Texas.

Work You’ll Do
Interact directly with product owners, technical leads, architects, project managers and business stakeholders to understand functional and technical requirements, underlying business drivers and issues. Anticipate technical constraints and limitations. Understand and translate business requirements into effective solutions that promote high performance and optimal user experience. Define customized solutions when necessary to deliver on business requirements. Develop solutions using workflows and triggers. Customize solutions using custom objects, workflows, page layouts, and fields. Build solutions that promote data integrity and comply with best practices and firm’s risk and brand protection guidelines. Understand implications of configuration and customization decisions and explain risks, technology costs, and benefits. Support all phases of the development lifecycle including analysis, development, and testing. Support development and on-going maintenance for web and mobile applications. Manage ongoing support processes which include system upgrades, release planning, and change control processes. Understand users, roles, profiles, and permission sets for each instance. Create reports, dashboards, and validation rules and provide consultation on how to improve user productivity and support technical design sessions and system integration efforts. Escalate issues and risks proactively to delivery leads, architects and develop mitigating actions. Provide insight in managing system configuration specifications, training manuals, and other internal system documentation. Monitor daily progress against project delivery plans and status of deliverables. Work closely with architects and developers on NTI (New Technology Initiatives) and POC (Proof of Concept) and demonstrate the capabilities to team members as well as stakeholders. Connect with developers on regular basis and socialize the best practices including any technical mentorship they may require.

Requirements

• Bachelor’s (or higher) degree in Computer Science, Information Systems, Engineering, or related field (willing to accept foreign education equivalent)

• Eighteen (18) months of experience as a Lead Software Solutions Specialist or a related occupation gaining experience in ServiceNow development.
• Position requires eighteen (18) months of experience in the following:
  • coordinating the migration of code between ServiceNow instances, including code reviews, and deployments to production for scheduled go-lives and monitoring ServiceNow performance and processes, including performance, stability, and maintaining KPIs;
  • creating and deploying feedback mechanisms for end users, including analyzing results, making recommendations for process improvement, and implementing changes;
  • supporting day-to-day technical administration, including release management, coordinating platform upgrades/functional updates, analyzing log files, configuring file changes, updating installation and configuration documents, performing validation/testing, managing change control and performing technical issue/problem resolution as level III support;
  • working with business and technical teams to design and build workflows that manage, enhance, and/or improve internal processes and conducting research into software application products and services in support of development and purchasing efforts;
  • developing system integrations and process automation utilizing the platform's workflow capabilities;
  • creating reports and dashboards on the ServiceNow platform to meet internal customer and business needs and integrating plug-ins to extract and analyze data for client audit purposes;
  • configuring business rules, user interface (UI) policies and actions, client scripts, and
  • access control lists (ACLs), including writing advanced scripting, including CSM, ITOM, Perspectium, Snowmirror, Project Portfolio Management (PPM), HRSD Administration, and ServicePortal;
  • applying diagnostic utilities to aid in troubleshooting and performing preventative maintenance, including the installation of service packs, patches, hot fixes, and anti-virus software;
  • providing guidance to junior team members and coordinating team activities both onsite and overseas.

Other
Hours: M-F, 40 hours/week;

If offered employment, must have legal right to work in U.S. EOE, including disability/veterans.