All Job Postings will close at 12:01 a.m. CT on the specified Closing Date.

Weekly Work Hours

40

Compensation Range

Staff Range N06

Salary Minimum

$66,900.00 Annually

FLSA

United States of America (Exempt)

Position Type

Staff

Job Summary

The HR Quality Assurance & Improvement (QA&I) Partner is a key role within Human Resources, working closely with the Senior Director of Quality Assurance & Improvement to strengthen HR service delivery across the Employee Experience Center (EEC) and Human Resources Service Delivery (HRSD).This position contributes to the implementation of quality assurance frameworks, supports process improvement activities, and assists in monitoring HR operational performance. The QA&I Partner collaborates with HR teams, COEs, and stakeholders to ensure HR services are consistent, efficient, compliant, and aligned with Dallas College’s mission, vision, and values. The role provides essential analytical, project, and operational support to the Senior Director and the broader QA&I function.

Required Knowledge, Skills, and Abilities

• Strong analytical and problem-solving skills with the ability to translate findings into recommendations.

• Effective written and verbal communication skills.

• Ability to collaborate with diverse teams and build strong working relationships.

• Strong organizational skills with the ability to manage multiple tasks in a dynamic environment.

• Familiarity with HR operations, compliance requirements, and service delivery models.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field.

• 3–5 years of experience in HR operations, quality assurance, project support, or related roles.

• Experience supporting process improvement or data-focused initiatives preferred.

• Official transcripts and certifications required.

• Current and valid Texas driver’s license.

Other Preferred Qualifications

• Bilingual or multilingual preferred.

• Lean Six Sigma Yellow Belt (Green Belt preferred but not required).

• Professional in Human Resources (PHR) preferred.

• Project management coursework or certification (e.g., CAPM) preferred.

***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Key Responsibilities

• Quality Assurance

  • Assist the Senior Director in implementing and maintaining quality assurance frameworks for the EEC and HRSD.

  • Support the review and documentation of standards, policies, and procedures to ensure compliance and operational consistency.

  • Participate in quality checks, audits, and evaluations to identify gaps or opportunities to enhance service delivery.

• Process Improvement

  • Contribute to initiatives that streamline workflows, reduce inefficiencies, and enhance employee experiences.

  • Assist with mapping processes, gathering requirements, and documenting current and future-state workflows.

  • Support the application of Lean, Six Sigma, or other improvement methodologies under the Senior Director’s guidance.

• Data, Metrics, & Reporting

  • Collect, organize, and analyze HR operational data to strengthen performance monitoring and trend identification.

  • Prepare draft reports, dashboards, and summaries that inform decision-making.

  • Support ongoing tracking of KPIs, service trends, and improvements.

• Project & Operational Support

  • Facilitate project coordination support, including scheduling, documentation, follow-up, and status tracking.

  • Assist with developing training materials, job aids, process guides, and knowledge base articles.

  • Provide communication drafts, presentations, and documentation for leadership and stakeholders.

• Collaboration & Stakeholder Support

  • Serve as a point of coordination among HRSD, EEC, COEs, and other departments to support QA&I initiatives.

  • Gather input, feedback, and documentation from teams to support improvements or audits.

  • Participate in meetings, take notes, and follow through on assigned action items.

• Required Dallas College Professional Development Hours per Academic Year.

• All employees are required to complete a minimum of 19 hours.

• People leaders are required an additional 16 hours of leadership development.

• Perform other duties not listed as assigned.

The following duties are required for People Leader roles specifically:

• Exercises full discretion and decision-making authority in the recruitment, selection, hiring, mentoring, coaching, development & termination of staff, ensuring alignment with organizational goals, budgetary constraints, and workforce planning strategies.

• Drive high performance by administering the performance management process timely, setting clear expectations, conducting performance evaluations, and implementing initiatives that enhance employee engagement, motivation, and retention.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

About Us

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression,

veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Applications Deadline

December 11, 2025