Position Summary

The position requires a highly self-motivated, professional individual capable of managing events of various sizes and prioritizing workload and tasks in a fast-paced work environment with a focus on accuracy, continuous improvement, and customer service. Provides guidance and leadership in the delivery of services based on functional area of focus ensuring that organizational/district initiatives are met.

Required Knowledge, Skills and Abilities

• Demonstrates knowledge of policies and procedures that affect clients and/or employees, applying them fairly and consistently; ensures compliance with local, state and federal laws and regulations; and applies best practices that are in direct support of the overall vision, mission and goals of the organization and/or district.

• Is knowledgeable about and can clearly represent own area of responsibility, seeking new knowledge and tools to advance the objectives of the organization. • Protects the privacy and confidentiality of Dallas College stakeholders.

• Creates a work environment that embraces and appreciates diversity. Enables employees and/or students to grow and succeed through positive feedback and instruction.

• Promotes positive staff, customer and community relations by communicating organizational and departmental plans and priorities on a regular basis.

• Able to gather, compile, and analyze data/information and prepare reports as requested.

• Clarifies and communicates performance expectations, objectives and roles, effectively transmitting ideas, instructions and information through clear, concise written and verbal communication.

• Makes decisions that are based on thorough analysis of issues and uses sound judgment.

• Must have strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituents in a diverse, multicultural college community.

• Must be able to provide excellent customer service.

• Strong communication skills to speak, listen and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques interacting with a diverse population.

• Master’s degree preferred. Bachelor’s degree or higher plus two (2) years of related experience.

• Must have valid driver’s license if traveling to off‐site locations.

• Official transcript will be required.

• Work Schedule: Monday-Friday 8:00-5:00 (Some evenings and weekends)

*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Key Responsibilities

• Provide assistance and communicate effectively with other departments to enhance guest experience.

• Detail oriented with the ability to manage multiple assignments and projects, create detailed actions plans, as well as the ability to adapt to changing priorities, deadlines, and directions.

• Review processes and procedures and makes improvement as needed to ensure customer needs are being met.

• May assist with outreach initiatives to include community events and off campus recruitment.

• Maintains consistent and positive customer relations, responding to internal/external customer inquiries in an efficient and timely manner.

• Completes required Dallas College Professional Development training hours per academic year.

• Performs other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression. Dallas College complies with the Americans with Disabilities and Veterans Act