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Weekly Work Hours

40

Compensation Range

Staff Range N06

Salary Minimum

$66,900.00 Annually

FLSA

United States of America (Exempt)

Position Type

Staff

Job Summary

The Sr. Manager, Family Care for the Basic Needs & Community Connections department is responsible for providing strategic direction in designing programs and interventions to improve the student support, wrap around services, and academic success of parenting students. The Senior Manager provides administrative oversight of the program including fiscal management, resource development, and advising and coordinating related support. The Sr. Manager works in collaboration with campus and statewide stakeholders, and they are essential in identifying resources, following up on cases assigned and assisting students to persist to graduation. They will also run workshops and assist with campus events that promote well-being. This position requires travel and a flexible schedule including evening and weekend hours.

Required Knowledge, Skills, and Abilities

• Knowledge of the purpose of community colleges and the vision of Dallas College.

• Experience leading or managing major change initiatives.

• Ability to identify and address opportunities for programmatic growth that aligns with the needs of students.

• Experience working with student support programs (counseling, threat assessment, health & wellness programs, etc.).

• Experience in strategic planning, assessment of program(s) effectiveness, and development of guidelines to enhance student success units within the institution and with accrediting bodies.

• Excellent interpersonal skills and the ability to communicate effectively, verbally and in writing, complex ideas, and information to a variety of stakeholders/constituents within the Dallas College community and health care, social service network related to student basic mental health, physical, spiritual, and social needs.

• Knowledge of applicable laws and regulations regarding student accessibility and the Americans with Disabilities Act.

• Ability to work effectively with diverse student populations.

• Skills in technological support and delivery of student programs and services; knowledge and skill in the use of integrated software systems; and proficiency in the use of Microsoft application software

• Employ and deploy data-informed and results oriented initiatives.

• An understanding of contemporary issues in higher education is required through professional development activities.

• Ability to maintain confidentiality of information exposed to in the course of business regarding students, supervisors or other employees.

• Highly collaborative leader with experience in a comparably diverse and complex college/university with a proven track record of enhancing quality, excellence, and student success.

• Must be able to lead a team of supervise positions within the department.

• Excellent time management, and organizational and problem-solving skills.

• Responds appropriately to issues in a dynamic, rapidly changing educational/economic environment.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

• Master’s degree in related fields. Official transcripts required.

• Three (3) years of demonstrable administrative and leadership experience.

• Current and valid Texas driver’s license required.

• Experience working with and leading diverse student and staff populations.

• Experience developing, implementing, and analyzing data to make informed decisions.

• Bilingual or multilingual preferred.

***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.***

Key Responsibilities

• Implementation and leverage technology platforms such as Maxient and EAB Navigate to support the student care network.

·Work with:

• Maxient

• EAB Navigate

• AWS Inktel Call Center Resource and other Dallas College Campaigns

• 24 Hour Emergency Call Center and Services

• CARE TEAM Support

• Parenting Student Supports

• Community Resources and Events

• Design and establish a comprehensive academic intervention and success program designed to increase the success and retention rates of parenting students by which providing one-on-one support services and connecting students to various campus resources.

• Supervise a team of campus-based Program Family Liaison to deliver academic and co-curricular programming and a comprehensive mentoring program for new and continuing foster care students.

• Work collaboratively with college and community partners to enhance the recruitment, development, enrichment, inclusion, retention, and parenting students experience.

• Serve as a subject matter expert and a liaison to various offices and programs about parenting students.

• Establish the direction, goals, implementation strategy and policies of the department.

• Provide in-services training and facilitates meetings, workshops, and seminars for the purpose of identifying issues, developing recommendations, and supporting staff.

• Serve as a resource to staff, faculty, students, and campus community on student engagement and activities.

• Responsible for ensuring that all programs and activities comply with university, state, and federal regulations.

• Responsible for developing and maintaining partnerships internally and externally the College and community.

• Direct communications, promotions, and public relations for the department in order to achieve departmental goals and objectives.

• Interviews, hires, trains, and evaluates staff to ensure adequate staffing within budget.

• Expand wrap-around basic needs supports by connecting existing parenting student services (including transportation, childcare, emergency aid, benefits screening, and food assistance, etc.); planning and leading cross-training; and supporting interdepartmental collaboration.

• Create supports for students including a resource support series, webpage with resources for parents, and other initiatives.

• Explore expanded childcare connections and support.

• Engage in comprehensive assessment, evaluation, and program improvement by regularly tracking, communicating, and reporting relevant data; integrate feedback into program operations; and develop and review key performance indicators to reduce students’ food, housing, and financial insecurity.

• Attend relevant trainings and meetings to increase knowledge and expand network of contacts in the community.

• Plan, organize, and implement campus wide educational programs and participate in outreach activities including but not limited to tabling at key events, integrating information into new student orientations or onboarding processes, presenting to student clubs, and increasing the college’s awareness and knowledge of student basic needs through presentations and educational events.

• Assist department personnel with other Student Engagement activities that support student success, holistic wellness, and a sense of belonging, as needed.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

About Us

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Applications Deadline

October 7, 2025