Key Responsibilities

• Lead and direct the MARC team, ensuring alignment with engineering and operational goals
• Maintain accountability for tactical processes, day-to-day operations, and escalation management across the portfolio
• Oversee incident management operations to protect, maintain, and enhance data center performance and value
• Provide both reactive and proactive support to operational facility teams across data center and critical infrastructure environments
• Serve as an escalation point and participate in on-call rotations for critical incidents
• Assist in incident investigations using structured problem-solving methodologies to identify root causes
• Demonstrate strong leadership, responsiveness, and creativity in resolving complex operational and technical challenges
• Manage external contractors and coordinate across multiple stakeholders and cross-functional teams
• Identify opportunities to improve quality, customer experience, and cost efficiency; execute approved improvement initiatives
• Support the development and delivery of training programs to enhance team technical capabilities
• Assist in the rollout and adoption of standardized tools, processes, and systems
• Prepare reports and presentations for senior leadership
• Build and maintain strong working relationships across all levels of the organization
• Effectively manage multiple priorities and deliverables in a fast-paced, high-pressure environment

Minimum Qualifications

• High school diploma or equivalent required
• Proven ability to build strong relationships with internal stakeholders, vendors, and customers
• Excellent communication, teamwork, organizational, and problem-solving skills
• Minimum of 2 years managing teams and delivering against program requirements
• Proficiency in Microsoft Office Suite and project management tools
• Demonstrated understanding of engineering documentation, electrical diagrams, and standard operating procedures

Preferred Experience & Skills

• 5+ years of experience in data center operations or critical infrastructure environments
• 2+ years of leadership or supervisory experience
• Strong understanding of critical facility systems, operations, and incident response workflows
• Experience supporting operational escalation processes and driving resolution in high-impact environments

Education

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field preferred

Work Environment

• Fast-paced, dynamic data center and critical infrastructure environment
• Ability to manage high-pressure situations and competing priorities
• Some travel required
• Must be available to work Monday- Friday 11pm- 7am.