Role Summary

The Senior Data Center Operations Technician is responsible for supporting the operations, maintenance, and client service functions of critical facility infrastructure. This role combines hands-on technical expertise across electrical, mechanical, and IT systems, ensuring high availability, rapid issue resolution, and safe execution of all maintenance and operational activities.

Key Responsibilities

Operations & Maintenance

• Execute and support the Operations & Maintenance (O&M) program for data center and assigned facility spaces

• Follow and enforce SOPs, MOPs, EOPs, and MMRs for all operational activities

• Utilize the CMMS system to track preventive maintenance, reactive work orders, and labor hours, and guide others in its use

• Respond to building system alarms, prioritizing protection of critical load, minimizing system impact, and supporting root cause analysis

• Perform critical switching, lockout/tagout (LOTO), and safe work setup for maintenance and vendor activities

Technical Support (Facilities & IT)

• Act as “Smart Hands and Feet” for client requests and on-site support

• Perform Level 1 support on Windows servers, including:

  • Initial troubleshooting

  • Reboots

  • Hardware replacement

  • New customer setup

• Install and configure customer infrastructure, including cabinets, cages, cross-connects, and cabling

• Troubleshoot and certify fiber and copper cabling, ensuring end-to-end circuit integrity

• Build and maintain circuits within network management systems, perform audits, and support special projects

Vendor & Contractor Coordination

• Coordinate with vendors and contractors to ensure safe, compliant, and efficient execution of maintenance and project work

• Manage site access, escorting, and ensure adherence to safety procedures including LOTO and site protocols

• Provide input on equipment evaluations and contractor scopes of work

Logistics & Inventory

• Support management of tools, materials, and cabling inventory

• Assist in maintaining availability of required equipment for operations and installations

Safety & Compliance

• Ensure compliance with all company, client, and regulatory requirements, including EHS standards

• Maintain high standards of workmanship, safety practices, and operational discipline

• Identify and report potential risks or operational issues

• Participate in ongoing technical training and development

Additional Responsibilities

• Maintain understanding of building operations and client requirements

• Support documentation, reporting, and system tracking activities

• Be available for 24/7/365 on-call and emergency response support, including extended hours during critical events

Qualification & Experience

• Journeyman-level skills in Electrical, Mechanical, or HVAC/R disciplines (via degree, certification, or equivalent experience)

• 7–10 years of experience in data center operations, facility maintenance, or building engineering in Tier II–IV environments

• Experience with:

  • CMMS systems and work order management

  • Vendor and subcontractor coordination

  • KPI tracking and reporting

  • Capacity planning

• Strong knowledge of copper and fiber termination methods

• Ability to use diagnostic tools, test equipment, and maintenance best practices

• Ability to troubleshoot systems through equipment interfaces and stabilize operations until OEM support arrives

• Strong commitment to customer service, teamwork, and accountability

• Excellent communication, problem-solving, and decision-making skills

​Preferred:

• Knowledge of fiber testing (reflectance, dB loss, circuit validation)

• Familiarity with Visio, AutoCAD, and ITIL frameworks

• Ability to manage multiple priorities in a fast-paced environment

• Proficiency in Microsoft Office (Word, Excel)

• Ability to quickly learn and adapt to new systems and technologies

Certifications

• Not required (relevant technical certifications are a plus)