Responsibilities:

Strategy, Governance, Financial & Performance Management:

• Serve as a key strategic and operational partner to the VP, Global Security, helping translate enterprise priorities into execution across the global security program.

• Advise on operating model maturity, performance trends, organizational priorities, and investment decisions that strengthen resilience, consistency, and long-term capability across the global security function.

• Drive execution of the enterprise strategy and multi-year roadmap for global security operations across corporate and data center environments.

• Translate company strategy, customer commitments, contractual requirements, and risk priorities into globally applicable operating standards, governance models, and measurable performance expectations.

• Define policies, procedures, standards, and operating controls that promote consistent, resilient, and audit-ready performance across the global estate while allowing for appropriate regional flexibility.

• Shape budget strategy, resource allocation, and investment priorities for Security Operations, balancing disciplined spend, total cost of ownership, and long-term capability needs.

• Establish executive KPI scorecards, operating reviews, and performance reporting that provide leadership with clear visibility into maturity, risk, service reliability, cost performance, and improvement priorities.

• Advance functional maturity through standardization, performance management, corrective action discipline, change management, and targeted process transformation.

• Reinforce governance rhythms, performance expectations, and disciplined execution across the organization.

• Translate enterprise direction for site operating models, resource strategies, and support investments into scalable execution that supports contractual requirements, 24/7 response obligations, RCA discipline, and measurable risk reduction.

Global Security Operations Delivery:

• Set the enterprise direction for global security operations delivery across regions, sites, and programs, driving consistent performance, resilience, and accountability at scale.

• Align regional operating models to enterprise standards, customer requirements, contractual obligations, and business priorities.

• Oversee portfolio-wide execution to strengthen service consistency, operating discipline, and reliability across a globally distributed environment.

• Represent Security Operations in executive and cross-functional forums, reinforcing alignment, accountability, and execution against enterprise priorities.

• Partner across Security, Data Center Operations, Corporate Functions, HR, Legal, Facilities, Design and Construction, and other stakeholders to remove structural barriers, improve coordination, and strengthen delivery outcomes.

• Establish expectations for operational readiness, accountabilities, playbooks, and management cadence to support repeatable and audit-ready execution.

• Build a scalable operating model supported by standardized processes, globally consistent routines, and clear ownership across geographies.

• Foster a one-team operating model across regions and functions that reflects shared outcomes, strong partnership, and consistent delivery for customers and stakeholders.

• Sustain readiness for launches, transitions, operating model changes, and onsite execution requirements tied to security response, outage support, preventive maintenance coordination, and operational handoffs.

Incident, Crisis & Investigations Leadership:

• Set the enterprise standard for incident response, crisis coordination, investigations, and operational recovery across corporate and data center environments.

• Govern regional incident and crisis response frameworks with consistency, urgency, and strong escalation discipline, including clear documentation, communication, recovery coordination, and closure expectations.

• Strengthen enterprise investigations and post-incident review standards to improve control effectiveness, response quality, and organizational learning.

• Drive Threat, Vulnerability, and Risk Assessment (TVRA) strategy, risk register visibility, and corrective action governance to strengthen resilience and operating maturity.

• Oversee significant events through effective coordination with regional leaders, emergency services, external partners, and key stakeholders as appropriate.

• Oversee after-action reporting and corrective action programs that strengthen readiness, recovery effectiveness, and long-term resilience.

• Translate incident trends, response performance, recovery effectiveness, and enterprise risks into clear executive visibility and actionable decision support.

• Reinforce expectations for emergency preparedness, business continuity support, coordinated recovery, and strong incident governance across regions and operating models.

Vendor, Guard Force & Contract Performance:

• Advance the global guard force and security vendor model to improve consistency, scalability, service quality, and commercial effectiveness across the enterprise.

• Establish enterprise performance standards, service expectations, governance mechanisms, and accountability models for third-party providers supporting security operations.

• Oversee vendor performance frameworks, service quality reviews, KPI performance, and corrective action expectations to improve accountability, delivery quality, and operating discipline.

• Influence vendor decisions, service models, renewals, and performance improvements in partnership with senior leadership and key stakeholders.

• Drive opportunities to optimize spend, reduce fragmentation, improve partner performance, and strengthen scalability through disciplined supplier management and standardization.

• Partner with Procurement, Legal, Finance, and regional leaders to support vendor strategy, contract structures, renewals, and risk mitigation.

• Build a culture of accountability and excellence among third-party partners through clear standards, transparent review mechanisms, and measurable performance expectations.

• Align third-party operating models, security projects, retrofits, and operational changes with enterprise standards, customer commitments, and resilience objectives.

Customer, Risk & Compliance Assurance:

• Strengthen customer trust through reliable execution, transparent engagement, and disciplined delivery against contractual and operational commitments.

• Maintain a customer-ready, audit-ready operating posture across corporate and data center operations.

• Oversee compliance with internal policies, security standards, operational control requirements, and customer-specific obligations, ensuring systemic gaps are identified, prioritized, and remediated.

• Partner with customer-facing and internal leaders to address security concerns, communicate operational controls, and reinforce confidence in the security program.

• Maintain a strong control environment that supports resilience, accountability, contractual confidence, and audit-ready performance.

• Set expectations for customer engagement, operational support for audits and certifications, control documentation, remediation activities, and contract-aligned communication.

• Uphold contractual compliance through disciplined execution of response-time commitments, notification requirements, reporting deadlines, RCA expectations, and audit-ready documentation.

• Oversee enterprise risk assessment cadence, recurring operational reviews, SLA-sensitive performance indicators, and audit activity to identify control gaps, improve readiness, and strengthen operating maturity.

People Leadership & Organizational Development:

• Define the organizational strategy for Security Operations, building bench strength, succession depth, and durable capability across a globally distributed team.

• Set clear expectations for performance and leadership behavior consistent with CyrusOne values, reinforcing Commitment, Accountability, Respect, and Excellence across the organization.

• Build a high-performing leadership team capable of scaling standards, strengthening cross-functional execution, and delivering predictable outcomes across regions.

• Guide organizational design, succession strategy, and leadership development to support current demands and future global growth.

• Support the VP, Global Security, in strengthening the broader leadership bench, operating rhythm, and organizational alignment across the global security function.

• Foster a one-team mindset across regions and teams, reflecting shared responsibility, collaboration, and collective success while reinforcing disciplined execution, continuous improvement, and customer focus.

• Cultivate a high-performance culture grounded in ownership, resilience, measurable outcomes, and data-driven execution.

• Ensure leadership development and frontline readiness programs support consistency, auditability, and execution quality across the portfolio.

• Build a leadership bench capable of scaling standards, strengthening customer trust, and delivering predictable outcomes through change, growth, and enterprise transformation.

Qualifications:

• 12+ years of progressive experience in corporate security, physical security operations, data center security, critical infrastructure security, or related security leadership roles in complex operating environments.

• 7+ years of leadership experience managing leaders, multi-site programs, or geographically distributed teams in a 24x7 or high-availability environment.

• Experience leading security operations across multiple regions or global environments with responsibility for enterprise standards, governance, and measurable performance outcomes.

• Experience shaping, influencing, and executing strategy for incident response, crisis management, investigations, and operational recovery.

• Experience leading large-scale vendor, contract guard force, and third-party service performance across multiple geographies.

• Experience supporting audits, compliance programs, customer security requirements, and remediation of systemic control gaps.

• Experience building executive KPI scorecards, operating reviews, and data-driven performance management processes.

• Experience leading budget strategy, forecasting, investment prioritization, and resource allocation.

• Experience partnering with executive stakeholders and building leadership depth to strengthen scalable, standardized operations.

Education / Certifications:

• Bachelor’s degree in Security Management, Criminal Justice, Business, Emergency Management, Risk Management, or a related field, or equivalent practical experience.

• Advanced degree in a related field is a plus but not required.

• ASIS Certified Protection Professional (CPP) preferred.

• ASIS Physical Security Professional (PSP) preferred.

• Project Management Professional (PMP) or equivalent program / project management certification preferred.

• Business continuity, emergency management, or related security certifications are a plus where relevant to role scope.