We are looking for an experienced RCA Quality Specialist to join our Compliance & Governance team. The successful candidate will be responsible to lead the global Root Cause Analysis (RCA) and Corrective Action (CA) process within the Incident Management Program, ensuring consistency, technical quality, and learning effectiveness across all critical incidents. This role drives improvements in RCA execution, training, and human factors integration (HFACS) to enhance organizational learning, reduce repeat events, and improve compliance with internal standards and external certification frameworks. This position enables enterprise-wide insight into systemic risks, operational performance trends, and continuous improvement.

Responsibilities:

RCA Execution & Quality Assurance:

• Support and oversee RCA execution for all SEV1–SEV4 incidents, ensuring technical accuracy, clarity, and process adherence.
• Travel onsite following major incidents (SEV1) to support fact-finding, facilitate post-mortems, and ensure comprehensive documentation.
• Partner with technical engineering and site operations teams to ensure root cause documentation is complete, accurate, and high quality.
• Apply the Human Factors Analysis and Classification System (HFACS) to identify latent conditions and human performance issues.

Governance, Training & Program Integration

• Maintain and evolve RCA and CA standards, workflows, and documentation templates.
• Train site teams, engineers, and leadership on RCA fundamentals, HFACS principles, and corrective action best practices.
• Escalate recurring findings or systemic weaknesses to the global incident program for strategic review.
• Integrate lessons learned and incident findings into operational knowledge systems and playbooks.

KPI Management & Strategic Insights

• Track and report performance metrics (e.g., Repeat Incident Rate, CA Completion Time, RCA Delivery).
• Support delivery of monthly, quarterly, and annual RCA dashboards for senior leadership.
• Identify operational trends and systemic risks from aggregated RCA data and surface improvement opportunities.
• Ensure RCA documentation is audit-ready and supports compliance with ISO22301, ISO27001, SOC2, and other certification frameworks.

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.