Service Desk Analyst II
IT
Carrollton, TX, USA
Posted on Oct 15, 2026
Service Desk Analyst II – Tier 2 IT Support
Location: Carrollton, TX
Industry: Healthcare Technology / Multi-Site IT Support
Build Your Career with CornerStone Technology Talent Services
At CornerStone Technology Talent Services (TTS), we connect skilled IT professionals with organizations where their technical expertise makes a meaningful impact. Backed by more than 30 years of staffing experience, our team specializes in connecting technology professionals with opportunities that offer professional growth, challenging work, and long-term career potential.
We are seeking an experienced Service Desk Analyst II to support a rapidly growing, multi-location healthcare organization. This opportunity is ideal for a hands-on IT professional who thrives in a fast-paced service desk environment, enjoys solving complex technical challenges, and takes ownership of issues through resolution.
You'll support a distributed network of end users and business locations, troubleshoot escalated hardware, software, and connectivity issues, and help maintain the systems that keep daily operations running smoothly.
Key Responsibilities
We're looking for more than someone who can close tickets. The ideal candidate is a proactive technical troubleshooter who understands how technology affects business operations.
You will thrive in this opportunity if you:
At CornerStone Technology Talent Services, we understand that finding the right opportunity is about more than matching technical skills to a job description.
We offer personalized recruiting support, clear communication, and access to opportunities with established organizations that value IT expertise. Our recruiting team understands the technology landscape and works to align your experience, professional interests, and career goals with the right opportunity.
Ready to take your Tier 2 technical support career to the next level?
Apply today to connect with the CornerStone Technology Talent Services team and explore an opportunity where your troubleshooting expertise, technical knowledge, and commitment to exceptional service can make an immediate impact.
CornerStone Staffing is an Equal Opportunity Employer.
Location: Carrollton, TX
Industry: Healthcare Technology / Multi-Site IT Support
Build Your Career with CornerStone Technology Talent Services
At CornerStone Technology Talent Services (TTS), we connect skilled IT professionals with organizations where their technical expertise makes a meaningful impact. Backed by more than 30 years of staffing experience, our team specializes in connecting technology professionals with opportunities that offer professional growth, challenging work, and long-term career potential.
We are seeking an experienced Service Desk Analyst II to support a rapidly growing, multi-location healthcare organization. This opportunity is ideal for a hands-on IT professional who thrives in a fast-paced service desk environment, enjoys solving complex technical challenges, and takes ownership of issues through resolution.
You'll support a distributed network of end users and business locations, troubleshoot escalated hardware, software, and connectivity issues, and help maintain the systems that keep daily operations running smoothly.
Key Responsibilities
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Provide Tier 2 technical support for onsite and remote end users, troubleshooting complex hardware, software, network, and application issues.
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Serve as an escalation resource for unresolved Tier 1 incidents, performing root cause analysis and implementing sustainable solutions.
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Troubleshoot Windows and macOS devices, including operating system errors, performance issues, application compatibility, and peripheral connectivity.
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Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and common authentication and access issues.
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Perform Active Directory administration, including user account management, password resets, account unlocks, and security group maintenance.
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Diagnose network connectivity issues involving TCP/IP, DNS, DHCP, VPN, Wi-Fi, and basic LAN troubleshooting.
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Install, configure, troubleshoot, and maintain business-critical applications and workstation environments.
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Assist with endpoint provisioning, software deployment, patching, and device management using Intune or comparable platforms.
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Troubleshoot printers, scanners, and other connected equipment used in business and clinical environments.
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Coordinate with third-party vendors and internal infrastructure teams to resolve complex technical incidents.
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Document troubleshooting procedures, incident resolutions, and recurring issues within a ticketing system.
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Identify recurring technical problems and recommend process improvements to reduce downtime and improve service delivery.
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Assist with workstation deployments, equipment replacement, and technology upgrades as needed.
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3+ years of hands-on IT support experience, including demonstrated experience providing Tier 2 or higher technical support.
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Strong troubleshooting skills across Windows operating systems, desktop hardware, software applications, and network connectivity.
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Experience supporting remote users and resolving escalated technical incidents.
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Working knowledge of Microsoft 365 administration and troubleshooting.
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Familiarity with Active Directory, user account administration, and access management.
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Understanding of core networking concepts, including TCP/IP, DNS, DHCP, and VPN connectivity.
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Experience using IT service management or ticketing platforms to document, prioritize, and track incidents.
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Strong analytical and problem-solving skills with the ability to independently diagnose and resolve technical issues.
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Excellent communication and customer service skills, including the ability to explain technical solutions to nontechnical users.
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Ability to manage competing priorities and maintain professionalism in a high-volume support environment.
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Ability to lift and move IT equipment weighing up to 75 lbs. when required.
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macOS support experience, including troubleshooting Apple hardware, operating systems, applications, and user connectivity.
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Experience with Microsoft Intune, endpoint provisioning, software deployment, or device lifecycle management.
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CompTIA A+, Network+, or comparable IT certifications.
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Experience supporting geographically distributed offices or multi-location environments.
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Healthcare, dental, or clinical technology support experience.
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Familiarity with practice management software, clinical applications, imaging systems, or related technology.
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Experience working with external technology vendors to troubleshoot application or infrastructure issues.
We're looking for more than someone who can close tickets. The ideal candidate is a proactive technical troubleshooter who understands how technology affects business operations.
You will thrive in this opportunity if you:
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Take full ownership of technical issues rather than simply escalating them.
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Enjoy investigating problems, identifying root causes, and preventing repeat incidents.
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Can confidently support both Windows and Apple environments.
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Understand the urgency of resolving technology disruptions in business-critical settings.
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Are comfortable supporting multiple locations and collaborating with cross-functional technical teams.
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Balance technical expertise with patience, professionalism, and exceptional customer service.
At CornerStone Technology Talent Services, we understand that finding the right opportunity is about more than matching technical skills to a job description.
We offer personalized recruiting support, clear communication, and access to opportunities with established organizations that value IT expertise. Our recruiting team understands the technology landscape and works to align your experience, professional interests, and career goals with the right opportunity.
Ready to take your Tier 2 technical support career to the next level?
Apply today to connect with the CornerStone Technology Talent Services team and explore an opportunity where your troubleshooting expertise, technical knowledge, and commitment to exceptional service can make an immediate impact.
CornerStone Staffing is an Equal Opportunity Employer.