IT Support
IT, Customer Service · Full-time
McKinney, TX, USA
Posted on Sep 29, 2026
IT Systems Support Specialist – Healthcare
Position Type: Full-Time / Contract
Reports To: IT Manager
Focus: Tier 1/2 Support | Healthcare IT | EHR/EMR | Microsoft 365 | Active Directory/Entra | Clinical Systems
Position Overview
We are seeking an IT Systems Support Specialist to provide frontline technical support across clinical and administrative systems within a healthcare environment.
This position combines traditional Tier 1/Tier 2 desktop and systems support with healthcare-specific technology, including EHR/EMR applications, clinical devices, user-access management, Microsoft technologies, networking, and IT security.
The ideal candidate is comfortable working directly with nurses, physicians, administrative staff, and other end users in a fast-paced clinical environment where responsiveness and system availability are critical.
Key Responsibilities
Microsoft: Windows | Microsoft 365 | Active Directory | Azure/Entra
Healthcare: Epic | Meditech | Cerner | PACS | EHR/EMR
End-User Technology: Workstations | WoWs | Printers | Barcode Scanners | Badge Readers | Remote Support
Infrastructure: Networking | Servers | Virtual Machines | Cloud & Local Storage | SaaS Applications
Security: User Access | Access Controls | HIPAA | Password Policies | Security Incident Support
Position Type: Full-Time / Contract
Reports To: IT Manager
Focus: Tier 1/2 Support | Healthcare IT | EHR/EMR | Microsoft 365 | Active Directory/Entra | Clinical Systems
Position Overview
We are seeking an IT Systems Support Specialist to provide frontline technical support across clinical and administrative systems within a healthcare environment.
This position combines traditional Tier 1/Tier 2 desktop and systems support with healthcare-specific technology, including EHR/EMR applications, clinical devices, user-access management, Microsoft technologies, networking, and IT security.
The ideal candidate is comfortable working directly with nurses, physicians, administrative staff, and other end users in a fast-paced clinical environment where responsiveness and system availability are critical.
Key Responsibilities
- Provide Tier 1 and Tier 2 support for clinical and administrative applications.
- Troubleshoot hardware, software, network connectivity, printers, servers, and integrated clinical equipment.
- Support Microsoft 365, Epic, Meditech, and other clinical applications.
- Maintain and troubleshoot:
- Desktop computers and workstations
- Workstations on Wheels (WoWs)
- Badge readers
- Barcode scanners
- Printers and peripherals
- Respond quickly to technology issues affecting high-priority areas such as operating rooms and conference rooms.
- Monitor and maintain servers, virtual machines, cloud/local storage, and SaaS applications.
- Assist with software updates, patches, backups, and routine system maintenance.
- Manage onboarding/offboarding and user access through Active Directory and Microsoft Azure/Entra.
- Create and maintain user accounts, profiles, permissions, and access controls.
- Support compliance with HIPAA, data privacy, and healthcare IT security requirements.
- Assist with IT security incidents and monitor access logs for irregularities.
- Enforce password and cybersecurity policies.
- Manage service desk tickets from intake through resolution and escalate complex issues appropriately.
- Create user guides, procedures, technical documentation, and knowledge-base articles.
- Train end users on new software, system updates, and downtime procedures.
- Collaborate with departments and vendors during system implementations, upgrades, integrations, and hardware relocations.
- Support IT projects including new unit openings and clinical workflow enhancements.
- Associate's degree in Information Technology, Computer Science, Healthcare Informatics, or a related field, or equivalent professional experience.
- Previous professional IT support experience.
- Hands-on troubleshooting experience across:
- Windows
- Hardware and peripherals
- Software/applications
- Microsoft 365
- User accounts and access
- Basic networking
- Experience with Active Directory and/or Microsoft Azure/Entra.
- Experience working with ticketing/service desk systems.
- Strong troubleshooting and problem-solving abilities.
- Strong communication and customer-service skills.
- Ability to independently prioritize multiple technical issues in a fast-paced environment.
- Strong documentation and organizational skills.
- Previous IT support experience in a hospital, healthcare, or clinical environment.
- Working knowledge of healthcare IT and clinical workflows.
- Experience supporting EHR/EMR platforms such as:
- Epic
- Meditech
- Cerner
- PACS
- Network connectivity and troubleshooting experience.
- Familiarity with HIPAA and healthcare data-security requirements.
- Experience supporting clinical hardware and integrated medical technology.
- Experience supporting system implementations, upgrades, and technology deployments.
Microsoft: Windows | Microsoft 365 | Active Directory | Azure/Entra
Healthcare: Epic | Meditech | Cerner | PACS | EHR/EMR
End-User Technology: Workstations | WoWs | Printers | Barcode Scanners | Badge Readers | Remote Support
Infrastructure: Networking | Servers | Virtual Machines | Cloud & Local Storage | SaaS Applications
Security: User Access | Access Controls | HIPAA | Password Policies | Security Incident Support