Organizational Change Management (OCM) Specialist
Richardson, TX, USA
Posted on Aug 6, 2026
Organizational Change Management (OCM) Specialist
Type: Contract
Location: Nearest Major U.S. Office
Work Setting: Hybrid
We are seeking an experienced Organizational Change Management (OCM) Specialist to support the rollout and adoption of a strategic digital experience platform initiative.
In this position, you'll help drive communication, onboarding, user enablement, and adoption efforts supporting an enterprise Experience-Led Growth (XLG) program leveraging Adobe Experience Platform (AEP), Customer Data Platform (CDP), Adobe Journey Optimizer (AJO), and Customer Journey Analytics (CJA).
Working closely with business and technical stakeholders, you'll develop communication strategies, coordinate stakeholder engagement, gather customer feedback, and measure adoption success across multiple application teams.
Key Responsibilities
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Develop and execute change management and communication strategies.
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Support onboarding and enablement activities for application teams.
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Coordinate stakeholder communications and change readiness activities.
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Capture customer feedback and identify opportunities to improve adoption.
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Track and report user adoption metrics and program effectiveness.
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Partner with business and technical teams to support organizational change initiatives.
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Assist with planning and execution of change management deliverables throughout the project lifecycle.
Required Qualifications
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10–15 years of overall professional experience.
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Demonstrated experience in Organizational Change Management (OCM).
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Experience developing communication and stakeholder engagement strategies.
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Experience supporting user onboarding, training, or enablement initiatives.
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Strong written and verbal communication skills.
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Experience coordinating cross-functional teams and managing stakeholder expectations.
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Ability to work independently in a fast-paced enterprise environment.
Preferred Qualifications
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Experience supporting enterprise digital transformation initiatives.
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Experience with Adobe Experience Platform (AEP), Customer Data Platform (CDP), Adobe Journey Optimizer (AJO), or Customer Journey Analytics (CJA).
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Experience measuring user adoption and organizational readiness.
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Experience working with enterprise application teams.
Ideal Candidate
The ideal candidate is an experienced Organizational Change Management professional who enjoys driving user adoption, developing effective communication strategies, and helping organizations successfully implement new technologies. You are collaborative, organized, and comfortable working with both business and technical stakeholders.
Additional Information
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Hybrid work environment
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Regular U.S. business hours
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Video interview process
Additional Requirements
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Must be authorized to work in the United States without current or future sponsorship.
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No unsolicited third-party (C2C/C2H) submissions will be accepted.