Telecommunications Technician
Marketing & Communications, Software Engineering
Fort Worth, TX, USA
Posted on Jul 17, 2026
Telecommunications Technician II (Cisco Collaboration / CUCM)
Location: Onsite
Position Type: Contract (6 Months with Potential Extension)
Schedule: Monday–Friday | 8:00 AM – 5:00 PM
Overview
We are seeking an experienced Telecommunications Technician II to support the installation, configuration, maintenance, and troubleshooting of enterprise voice, video, and data communication systems.
This role is ideal for a telecommunications professional with experience supporting Cisco Collaboration technologies, Cisco Unified Communications Manager (CUCM), and enterprise voice infrastructure. The successful candidate will assist with system implementations, upgrades, maintenance, testing, and troubleshooting while ensuring reliable communication services across the organization.
Key Responsibilities Unified Communications Support
Required Qualifications
Preferred Qualifications
Technical Skills
Work Environment
Ideal Candidate
Preferred Certifications
Location: Onsite
Position Type: Contract (6 Months with Potential Extension)
Schedule: Monday–Friday | 8:00 AM – 5:00 PM
Overview
We are seeking an experienced Telecommunications Technician II to support the installation, configuration, maintenance, and troubleshooting of enterprise voice, video, and data communication systems.
This role is ideal for a telecommunications professional with experience supporting Cisco Collaboration technologies, Cisco Unified Communications Manager (CUCM), and enterprise voice infrastructure. The successful candidate will assist with system implementations, upgrades, maintenance, testing, and troubleshooting while ensuring reliable communication services across the organization.
Key Responsibilities Unified Communications Support
- Install, configure, maintain, and troubleshoot enterprise voice and collaboration systems
- Support Cisco Unified Communications Manager (CUCM) environments
- Configure and maintain IP telephony devices and voice services
- Assist with system upgrades, migrations, and hardware replacements
- Support enterprise voice, video, and data communication systems
- Monitor system performance and proactively identify potential issues
- Perform system testing, diagnostics, and repairs
- Maintain communication system reliability and availability
- Install and configure telecommunications equipment and endpoints
- Perform preventive maintenance and routine system updates
- Troubleshoot connectivity, call quality, and hardware issues
- Coordinate equipment deployments and replacements
- Respond to telecommunications incidents and service requests
- Diagnose and resolve voice, video, and network-related issues
- Escalate complex issues when necessary
- Document work performed and maintain accurate service records
- Maintain network diagrams, system documentation, and configuration records
- Work closely with network engineers, infrastructure teams, and IT support staff
- Participate in planning and implementing telecommunications projects
- Follow established operational procedures and change management processes
Required Qualifications
- 4–7 years of telecommunications or unified communications experience
- CCNA Collaboration certification or equivalent knowledge
- Cisco Unified Communications Manager (CUCM) Certification or formal CUCM training
- Experience supporting enterprise voice and collaboration environments
- Knowledge of IP telephony, VoIP, voice gateways, and Cisco collaboration technologies
- Strong troubleshooting and problem-solving skills
- Ability to work independently while managing multiple priorities
- Excellent verbal and written communication skills
Preferred Qualifications
- Experience with Cisco Collaboration platforms
- Experience supporting enterprise voice infrastructure
- Knowledge of video conferencing technologies
- Experience working with network switching and routing fundamentals
- Familiarity with call routing, dial plans, and voice system administration
- Experience supporting large enterprise or government environments
Technical Skills
- Cisco Unified Communications Manager (CUCM)
- Cisco Collaboration
- VoIP
- IP Telephony
- Voice & Video Communications
- Cisco Voice Gateways
- Cisco IP Phones
- Network Troubleshooting
- Telecommunications Infrastructure
- Voice System Administration
Work Environment
- 100% onsite
- Monday–Friday, 8:00 AM–5:00 PM
- 40-hour work week
- Collaborative IT and telecommunications team
- Opportunity for contract extension based on project needs and performance
Ideal Candidate
- Telecommunications professional with strong Cisco Collaboration experience
- Skilled in supporting enterprise voice and unified communications environments
- Detail-oriented with excellent troubleshooting abilities
- Strong customer service and communication skills
- Able to work independently with minimal supervision while collaborating effectively with technical teams
Preferred Certifications
- CCNA Collaboration
- Cisco Unified Communications Manager (CUCM) Certification
- Additional Cisco Collaboration or Voice certifications are a plus