Service Desk Technician I
Richardson, TX, USA
Posted on Jul 1, 2026
Service Desk Analyst I
Employment Type: Contract-to-Hire
Location: Richardson, TX
Work Setting: 100% Onsite
Schedule: Monday–Friday | 8-hour shift scheduled between 7:00 AM – 6:00 PM
Overview
We're seeking a customer-focused Service Desk Analyst I to provide first-level technical support in a fast-paced enterprise environment. You'll serve as the primary point of contact for employees experiencing hardware, software, network, and account-related issues while delivering exceptional customer service.
This is an excellent opportunity for an early-career IT professional looking to grow within a stable enterprise environment and gain hands-on experience supporting modern Microsoft technologies.
Key Responsibilities
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Provide Tier 1 technical support for desktops, laptops, printers, mobile devices, and peripheral equipment.
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Troubleshoot Windows, Microsoft 365, VPN, connectivity, hardware, software, and application-related issues.
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Perform password resets, user account administration, and access management within Active Directory and Microsoft Entra ID (Azure AD).
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Respond to and resolve support requests through a ticketing system while meeting established service level agreements (SLAs).
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Support employee onboarding and offboarding, including account provisioning, hardware deployment, and workstation setup.
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Assist remote users using remote support tools.
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Document troubleshooting steps, resolutions, and customer interactions within the ticketing system.
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Escalate complex or unresolved issues to senior technical teams as appropriate.
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Assist with workstation imaging, software installations, updates, and patching activities.
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Deliver professional, customer-focused support to employees with varying levels of technical proficiency.
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Participate in occasional after-hours or on-call support as needed.
Required Qualifications
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1–3 years of experience in a Help Desk, Service Desk, Desktop Support, or Technical Support role.
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Experience supporting:
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Windows 10/11
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Microsoft 365 (Office 365)
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Active Directory
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VPN connectivity
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Hardware and software troubleshooting
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Experience using ticketing systems such as ServiceNow, Jira, Remedy, or similar platforms.
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Basic understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
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Strong verbal and written communication skills.
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Excellent customer service, troubleshooting, and problem-solving abilities.
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Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
Preferred Qualifications
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Experience supporting enterprise or corporate IT environments.
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Exposure to Microsoft Entra ID (Azure AD), Microsoft Intune, or endpoint management solutions.
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CompTIA A+, Network+, Microsoft Fundamentals, ITIL, or similar industry certifications.
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Experience supporting hybrid or remote work environments.
What We're Looking For
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Customer-first mindset with outstanding interpersonal skills.
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Strong analytical thinking and troubleshooting abilities.
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Dependable, organized, and detail-oriented.
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Ability to work independently while collaborating effectively with a team.
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Positive attitude and a desire to continuously learn new technologies.