Technical Customer Service Representative
CornerStone Technology Talent Services
IT, Customer Service
Irving, TX, USA
Posted on Mar 19, 2026
Technical Customer Service Representative
Onsite | $21/hr | Full-Time | Training Schedule: 8-5 | Shifts Between 7am-7pm
CornerStone Technology Talent Services is seeking Smart Device / Technical Support Representatives to support a rapidly growing technology-driven insurance partner. This is a full-time onsite role for individuals who enjoy helping customers navigate mobile apps, smart-home style devices, and guided digital processes.
This position blends customer service with hands-on technical problem solving. You'll assist homeowners with app setup, device connectivity, troubleshooting steps, and guided inspection workflows all while delivering a clear, supportive, and professional experience.
Key Responsibilities
Review digital inspection images for accuracy and quality standards
Walk customers through mobile app setup and device pairing
Troubleshoot Wi-Fi connectivity, sensors, alerts, and hardware functionality
Provide step-by-step technical support by phone, email, and text
Document all interactions and contribute to improving internal processes
Maintain a calm, professional, and customer-first approach in every interaction
What You Bring
Experience in tech support, help desk, customer service, or smart-home/IoT troubleshooting
Ability to break down technical steps for non-technical users
Strong written and verbal communication skills
High attention to detail and ability to multitask
Comfortable working fully onsite with rotating shifts after training
Compensation & Details
Training: 8am-5pm (onsite)
Shifts After Training: Assigned between 7am-7pm
If you enjoy solving problems, supporting customers, and working with emerging consumer technology, we want to hear from you. Apply today to join a growing, fast-paced environment with long-term career potential. Email resume to TTS@CornerStoneStaffing.com