Technical Support Analyst
CornerStone Technology Talent Services
IT, Customer Service
Fort Worth, TX, USA
Posted on Jan 13, 2026
Technical Support Analyst
Type: 6 Month Contract (potential for conversion)
Location: Fort Worth, TX
Work Setting: Hybrid
Duties & Responsibilities
- Deliver excellent customer service to users seeking support.
- Use judgment, critical thinking, and technical skills to resolve complex technical issues, including user access, system operations, software applications, and hardware configurations.
- Offer how-to recommendations and ensure timely follow-up on incidents.
- Manage and document all support interactions, and resolve tickets with client confirmation.
- Work both independently and within a team, maintaining professionalism in all interactions.
- Assess when issues require further end-user training and escalate appropriately.
- Provide emergency on-call support outside business hours and monitor systems overnight.
- Instruct users via phone or remote access to reduce administrative errors and increase capabilities.
- Maintain proficiency in company-supported hardware and software to minimize costs and impacts.
Skills & Qualifications
- Education: Bachelor's degree or equivalent experience (three or more years in IT call centers, IT systems, network operations, or software support).
- Work Experience: At least three years of industry experience or technical training with Microsoft products or equivalent computer support services. Recent college graduates with a related degree may be considered.
- Certifications: Professional certifications are a plus but not required. Certifications can qualify as experience.
Required Skills:
- Strong client service orientation.
- Advanced knowledge in computer software, hardware, troubleshooting, internet, and Windows.
- Excellent communication skills and ability to manage shifting priorities.
- Strong analytical, problem-solving, and critical thinking skills.
- Experience with Windows Active Directory and Client/Server printer troubleshooting.
Kindly no C2C for this opportunity.