Support Analyst
CornerStone Technology Talent Services
IT, Customer Service
Irving, TX, USA
Posted on Dec 22, 2025
Now Hiring: Production Support Specialist – Onsite | Temp-to-Hire | Irving, TX
Location: Irving, TX (100% Onsite – near Regent Blvd)
Type: Full-Time | Temp-to-Hire
Schedule: Monday – Friday
Start Date: ASAP
CornerStone TTS is seeking a Production Support Specialist for a well-established and growing client in Irving, TX. This is a full-time, temp-to-hire position with long-term potential for growth within a company that values professionalism, integrity, and a customer-first mindset.
If you're looking to join a supportive team and build a long-term career in a high-impact, front-line support role, we want to hear from you.
Key Responsibilities:
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Respond to customer inquiries via phone, chat, and email in a high-volume environment
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Provide Level 1 technical support, including basic troubleshooting and access issues
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Assist with order tracking, billing inquiries, and accurate data entry
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Escalate complex or unresolved issues to internal technical teams as needed
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Maintain a positive and professional demeanor in all customer interactions
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Contribute to a team-based culture focused on customer satisfaction
Requirements:
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2+ years of experience in customer service, call center, or help desk support
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Strong verbal and written communication skills
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Bilingual in English/Spanish strongly preferred
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Professional, punctual, and dependable work ethic
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Must be able to work 100% onsite now and after the client relocates locally in mid-2025
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Proficiency with Microsoft Excel and internal data entry systems is a plus
What’s Offered:
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Full-time, temp-to-hire opportunity with stable, long-term potential
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Consistent hours in a professional and team-oriented environment
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Competitive pay
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Opportunity to contribute to continuous improvement and operational excellence
How to Apply:
Submit your resume to TTS@CornerStoneStaffing.com and include the following:
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Confirmation that you can work onsite full-time
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Whether you are bilingual in Spanish and English