AP Automation Support Specialist
CornerStone Technology Talent Services
Customer Service
Dallas, TX, USA
Posted on Dec 22, 2025
AP Automation Support Specialist (Hybrid)
Location: Irving, TX (Hybrid: 3 days onsite / 2 days remote)
Schedule: 8/5 (flexible for early start/finish)
About the Role
We're hiring an AP Automation Support Specialist to provide high quality functional support for an enterprise AP automation platform. You'll blend a strong accounting/AP background with hands-on knowledge of AP automation and ERP ecosystems to troubleshoot issues, advise clients on best practices, and own resolutions end-to-end. This role is customer centric, highly organized, and collaborative across Sales, Implementation/Projects, Product/R&D, and IT.
What You'll Do
What You Bring (Required)
Location: Irving, TX (Hybrid: 3 days onsite / 2 days remote)
Schedule: 8/5 (flexible for early start/finish)
About the Role
We're hiring an AP Automation Support Specialist to provide high quality functional support for an enterprise AP automation platform. You'll blend a strong accounting/AP background with hands-on knowledge of AP automation and ERP ecosystems to troubleshoot issues, advise clients on best practices, and own resolutions end-to-end. This role is customer centric, highly organized, and collaborative across Sales, Implementation/Projects, Product/R&D, and IT.
What You'll Do
- Provide functional support: analyze and document requests; deliver timely solutions; follow through to closure.
- Advise customers on configuration, best practices, and adoption to solve AP pain points using the platform.
- Manage a large portfolio of client accounts (~80/100) and a wide ticket range (quick fixes to month long investigations) with strong organization and written communication.
- Coordinate communications primarily via email; schedule calls/meetings as needed to accelerate clarity and resolution.
- Collaborate cross functionally (Sales, Implementation/Projects, Product/R&D, IT) to remove blockers and minimize tiered escalations.
- Support handoffs from Implementation to Support; ensure a smooth post go live experience.
- Contribute product feedback and improvement suggestions based on client use cases.
- Share knowledge with teammates via planned onsite sessions and operational reviews.
- Ownership of 80/100 client accounts with varying complexity/duration of tickets (from minutes to weeks).
- Issues span configuration, functional usage, and ERP/integration scenarios.
- Emphasis on organization, clear written communication, and proactive follow through
- Weeks 1-3: Ramp on product; by end of week 3, deliver a full product demo.
- Weeks 3-6: Shadow senior teammates; prepare for user certification with the Product team.
- By ~1 month: Begin owning and resolving tickets with guidance.
- Ongoing: Join transition calls from Implementation to Support; demonstrate steady training progress and growing autonomy.
What You Bring (Required)
- Accounting foundation: degree in Accounting or proven AP experience.
- AP automation familiarity and empathy for what AP teams experience daily.
- ERP ecosystem experience across invoice/AP flows and integrations e.g., Sage (Intacct), NetSuite, QuickBooks Desktop/Online (QBD/QBO), Microsoft GP, CDK, etc.
- Customer centric communicator with excellent written and verbal English; able to simplify complex topics.
- Analytical problem solver with strong documentation habits and follow through.
- High organization: able to juggle many clients/tickets without losing the thread.
- Prior experience with a leading AP automation platform (strong plus for faster ramp).
- SaaS support background.
- French helpful; Spanish a plus.
- Curious, proactive learner/comfortable with complexity and continuous learning.
- Empathetic, patient, and solution-oriented; thrives in fast-paced client-facing work.
- Team collaborator who avoids "hot potato" escalations; sees issues through to resolution.
- Comprehensive benefits including PTO, paid holidays, multiple health plan options, 401(k) match, life & disability coverage, and additional perks.
- performance based bonuses