Smart Device Technical Support Representative
CornerStone Technology Talent Services
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Irving, TX, USA
USD 21-21 / hour
Posted on Nov 22, 2025
Technical Customer Service Representative 5 Open Positions (Smart Device Technical Support Representative)
Onsite | $21/hr | Full-Time | Training Schedule: 8 5 | Shifts Between 7am 7pm
CornerStone Technology Talent Services is seeking Smart Device / Technical Support Representatives to support a rapidly growing technology-driven insurance partner. This is a full-time onsite role for individuals who enjoy helping customers navigate mobile apps, smart-home style devices, and guided digital processes.
This position blends customer service with hands-on technical problem solving. You'll assist homeowners with app setup, device connectivity, troubleshooting steps, and guided inspection workflows all while delivering a clear, supportive, and professional experience.
Key Responsibilities
Review digital inspection images for accuracy and quality standards
Walk customers through mobile app setup and device pairing
Troubleshoot Wi-Fi connectivity, sensors, alerts, and hardware functionality
Provide step-by-step technical support by phone, email, and text
Document all interactions and contribute to improving internal processes
Maintain a calm, professional, and customer-first approach in every interaction
What You Bring
Experience in tech support, help desk, customer service, or smart-home/IoT troubleshooting
Ability to break down technical steps for non-technical users
Strong written and verbal communication skills
High attention to detail and ability to multitask
Comfortable working fully onsite with rotating shifts after training
Compensation & Details
Pay: $21/hr
Training: 8am 5pm (onsite)
Shifts After Training: Assigned between 7am 7pm
Interview Process: Meet TTS Recruiter then Client Two rounds (HR & Hiring Manager)
If you enjoy solving problems, supporting customers, and working with emerging consumer technology, we want to hear from you. Apply today to join a growing, fast-paced environment with long-term career potential. Email resume to TTS@CornerStoneStaffing.Com