T1 Technical Support Analyst
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Irving, TX, USA
USD 21-22.5 / hour
Posted 6+ months ago
Now Hiring: Production Support Specialist Onsite | Temp-to-Hire | Irving, TX
Location: Irving, TX (100% Onsite near Regent Blvd)
Schedule: Full-time | Temp-to-Hire | Monday Friday
Pay: $21.00 $22.50/hour
Start Date: As soon as possible
Interview Dates: Monday, November 10 or Tuesday, November 11 (on-site)
CornerStone TTS is currently seeking a Production Support Specialist for a growing client in Irving, TX. This is a full-time, temp-to-hire opportunity offering long-term potential with a company that values integrity, reliability, and professionalism.
This position focuses on delivering front-line customer service and Level 1 technical support in a high-volume, phone-based environment. Candidates should have strong communication skills, a customer-first mindset, and be comfortable working on-site daily.
Responsibilities:
- Respond to customer inquiries via phone, chat, and email
- Provide Level 1 break/fix support and troubleshoot software or access issues
- Perform data entry and assist with order tracking and billing inquiries
- Escalate unresolved issues to internal teams when appropriate
- Contribute to a team-oriented, open-door environment focused on customer satisfaction
Requirements:
- 2+ years of customer service, call center, or help desk experience
- Bilingual English/Spanish strongly preferred
- Excellent verbal and written communication skills
- Professional, punctual, and dependable
- Ability to work 100% onsite now and after a planned local office relocation in mid-2025
- Proficiency with Microsoft Excel and data entry systems preferred
What s Offered:
- Full-time, temp-to-hire opportunity with long-term growth potential
- Stable and supportive team environment
- Opportunity to contribute to process improvement and customer satisfaction
- Competitive pay with consistent hours
To Apply:
Submit your resume and include: TTS@CornerStoneStaffing.Com
- Your availability for an on-site interview (November 10 or 11)
- Confirmation of your ability to work onsite full-time
- Whether you are bilingual in Spanish and English
CornerStone TTS looks forward to connecting with qualified candidates ready to grow in a supportive, customer-focused environment.