AP Automation Support Specialist
CornerStone Technology Talent Services
Customer Service
Coppell, TX, USA
Posted on Oct 10, 2025
AP Automation Support Specialist (Hybrid)
Location: Irving, TX (Hybrid: 3 days onsite / 2 days remote)
Schedule: 8 5 (flexible for early start/finish)
About the Role
We re hiring an AP Automation Support Specialist to provide high quality functional support for an enterprise AP automation platform. You ll blend a strong accounting/AP background with hands on knowledge of AP automation and ERP ecosystems to troubleshoot issues, advise clients on best practices, and own resolutions end to end. This role is customer centric, highly organized, and collaborative across Sales, Implementation/Projects, Product/R&D, and IT.
What You ll Do
Day to Day & Scope
First 90 Days
What You Bring (Required)
Compensation & Benefits
Location: Irving, TX (Hybrid: 3 days onsite / 2 days remote)
Schedule: 8 5 (flexible for early start/finish)
About the Role
We re hiring an AP Automation Support Specialist to provide high quality functional support for an enterprise AP automation platform. You ll blend a strong accounting/AP background with hands on knowledge of AP automation and ERP ecosystems to troubleshoot issues, advise clients on best practices, and own resolutions end to end. This role is customer centric, highly organized, and collaborative across Sales, Implementation/Projects, Product/R&D, and IT.
What You ll Do
- Provide functional support: analyze and document requests;deliver timely solutions;follow through to closure.
- Advise customers on configuration, best practices, and adoption to solve AP pain points using the platform.
- Manage a large portfolio of client accounts (~80 100) and a wide ticket range (quick fixes to month long investigations) with strong organization and written communication.
- Coordinate communications primarily via email;schedule calls/meetings as needed to accelerate clarity and resolution.
- Collaborate cross functionally (Sales, Implementation/Projects, Product/R&D, IT) to remove blockers and minimize tiered escalations.
- Support handoffs from Implementation to Support;ensure a smooth post go live experience.
- Contribute product feedback and improvement suggestions based on client use cases.
- Share knowledge with teammates via planned onsite sessions and operational reviews.
Day to Day & Scope
- Ownership of 80 100 client accounts with varying complexity/duration of tickets (from minutes to weeks).
- Issues span configuration, functional usage, and ERP/integration scenarios.
- Emphasis on organization, clear written communication, and proactive follow through
First 90 Days
- Weeks 1 3: Ramp on product;by end of week 3, deliver a full product demo.
- Weeks 3 6: Shadow senior teammates;prepare for user certification with the Product team.
- By ~1 month: Begin owning and resolving tickets with guidance.
- Ongoing: Join transition calls from Implementation to Support;demonstrate steady training progress and growing autonomy.
What You Bring (Required)
- Accounting foundation: degree in Accounting or proven AP experience.
- AP automation familiarity and empathy for what AP teams experience daily.
- ERP ecosystem experience across invoice/AP flows and integrations e.G., Sage (Intacct), NetSuite, QuickBooks Desktop/Online (QBD/QBO), Microsoft GP, CDK, etc.
- Customer centric communicator with excellent written and verbal English;able to simplify complex topics.
- Analytical problem solver with strong documentation habits and follow through.
- High organization: able to juggle many clients/tickets without losing the thread.
- Prior experience with a leading AP automation platform (strong plus for faster ramp).
- SaaS support background.
- French helpful;Spanish a plus.
- Curious, proactive learner comfortable with complexity and continuous learning.
- Empathetic, patient, and solution oriented;thrives in fast paced client facing work.
- Team collaborator who avoids hot potato escalations;sees issues through to resolution.
Compensation & Benefits
- Comprehensive benefits including PTO, paid holidays, multiple health plan options, 401(k) match, life & disability coverage, and additional perks.
- performance based bonuses