Technology Support Specialist
CornerStone Technology Talent Services
IT, Customer Service
Fort Worth, TX, USA
Posted on Sep 27, 2025
Job Title:
Technology Support Specialist
Location:
Mineral Wells, TX
(On-site | Monday Friday, 8: 00 AM 5: 00 PM | On-call rotation required)
About the Opportunity:
Cornerstone TTS is a trusted partner in delivering forward-thinking tech talent to organizations seeking secure, reliable, and scalable IT support. We are currently seeking a Technology Support Specialist for a mission-driven environment in Mineral Wells, TX, where technology plays a critical role in delivering services that matter.
This role is ideal for someone with a service-first mindset, strong troubleshooting skills, and a passion for improving the day-to-day IT experience of end-users while supporting broader infrastructure and security goals.
Key Responsibilities:End-User & Technical Support
Physical Requirements:
At Cornerstone TTS, we don t just place candidates we invest in long-term fit and mutual success. We advocate for IT professionals who want to:
On-site in Mineral Wells, TX
Ready to Apply?
If you're passionate about making technology work for people and have the skills to support secure, stable, and smart IT environments we want to hear from you.
Technology Support Specialist
Location:
Mineral Wells, TX
(On-site | Monday Friday, 8: 00 AM 5: 00 PM | On-call rotation required)
About the Opportunity:
Cornerstone TTS is a trusted partner in delivering forward-thinking tech talent to organizations seeking secure, reliable, and scalable IT support. We are currently seeking a Technology Support Specialist for a mission-driven environment in Mineral Wells, TX, where technology plays a critical role in delivering services that matter.
This role is ideal for someone with a service-first mindset, strong troubleshooting skills, and a passion for improving the day-to-day IT experience of end-users while supporting broader infrastructure and security goals.
Key Responsibilities:End-User & Technical Support
- Serve as the first point of contact for internal users across hardware, software, and network issues.
- Deliver high-quality technical support via phone, email, in-person, or remote access tools.
- Monitor, triage, and resolve service tickets within defined SLAs.
- Install, configure, and support desktop/laptop systems (Windows/macOS), mobile devices, and peripherals.
- Support Microsoft 365, printers, A/V equipment, and systems within meeting rooms and council chambers.
- Assist in updates, patches, backups, and preventive maintenance.
- Help maintain IT asset inventory, licensing, and lifecycle tracking.
- Participate in cybersecurity efforts: patching, endpoint protection, and user awareness training.
- Ensure systems align with IT security policies and compliance requirements.
- Document resolutions, processes, and SOPs for internal knowledge sharing.
- Provide user training on new systems, features, or IT best practices.
- Participate in tech rollouts, upgrades, and cross-departmental IT projects.
- Collaborate with internal teams and external vendors to resolve escalated issues or implement solutions.
- Participate in on-call or emergency tech support rotation as needed.
- 1+ years of experience in IT support, helpdesk, or desktop support role.
- Working knowledge of:
- Windows OS, macOS, iOS, Chrome OS
- Microsoft 365 administration
- Active Directory & Group Policy
- TCP/IP networking concepts
- Ability to diagnose technical issues across software, hardware, and network layers.
- Strong communication, time management, and customer service skills.
- Associate s degree or technical certifications (CompTIA A+, Network+, Security+, Microsoft).
- Experience in municipal, public sector, or service-oriented tech environments.
- Familiarity with ITIL-based service desk operations and tools.
Physical Requirements:
- Ability to lift up to 40 lbs, crouch, bend, and access tight spaces for cabling and hardware setup.
- Ability to sit, stand, and walk for extended periods as job duties require.
At Cornerstone TTS, we don t just place candidates we invest in long-term fit and mutual success. We advocate for IT professionals who want to:
- Grow technically in high-impact roles
- Work in environments where your support makes a difference
- Collaborate with teams who value integrity, security, and continuous improvement
On-site in Mineral Wells, TX
Ready to Apply?
If you're passionate about making technology work for people and have the skills to support secure, stable, and smart IT environments we want to hear from you.