Senior Manager, Quality Center of Excellence
CornerStone Technology Talent Services
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Dallas, TX, USA
Posted 6+ months ago
Job Title: Senior Manager, Quality Center of Excellence
Job Type: Full-Time / Exempt
Location: Dallas, TX
Overview:
We are seeking a dynamic and strategic Senior Manager, Quality Center of Excellence (CoE) to lead the development and implementation of a corporate-wide Quality and Continuous Improvement strategy. This role will drive quality integration across the Enterprise Project Delivery Lifecycle and promote a culture of continuous improvement and business agility throughout the organization.
The Senior Manager will collaborate with cross-functional teams and stakeholders, providing expertise in quality assurance, business analysis, testing frameworks, and project delivery tools spanning both technology and business initiatives. The ideal candidate is a seasoned leader and change agent, with a track record of advancing maturity in enterprise PMO capabilities, improving service delivery, and aligning project outcomes to strategic business goals.
Key Responsibilities:
- Develop and champion an Enterprise Quality & Continuous Improvement Strategy for all project delivery methodologies (Agile, Waterfall, Hybrid, CI/CD).
- Lead the evolution of Business Analyst capabilities and competencies across the organization.
- Optimize the use of project delivery tools and ensure adoption across project teams.
- Collaborate with Quality Assurance and Testing teams (manual and automated) to enhance quality practices across all lines of business.
- Promote continuous improvement behaviors within the Enterprise PMO and broader stakeholder groups through training, coaching, and engagement forums (Communities of Practice, Business Architecture consulting, Agile/Lean coaching).
- Drive annual refinement of portfolio reporting, dashboards, and data management to enable informed enterprise portfolio governance and prioritization decisions.
- Oversee governance of all PMO-centric tools (Program & Project Management, SDLC tools, Test Automation solutions).
- Serve as a trusted partner and ambassador to business and technology stakeholders, demonstrating the value of quality integration in project and service delivery.
- Lead, coach, and grow the Quality Center of Excellence team, building a high-performance, strategically aligned function.
- Manage relationships with 3rd party vendors and system integrators to ensure alignment with quality performance standards and remediation expectations.
- Proactively identify and recommend new Enterprise PMO service offerings to support evolving business and technology needs (e.G., Business Agility, Agile Coaching).
Qualifications:
- Bachelor s degree in Business, Computer Science, Information Technology, or a related analytical field (Master s degree preferred).
- 12+ years of progressive experience in systems/software development, Quality Analysis, Business Process Improvement, Business Controls, or Continuous Improvement.
- 10+ years of leadership experience in PMO Management, Software/Data Management, QA Management, Functional Business Leadership, or similar roles.
- Certifications in Project Management, Lean, Agile, or other Continuous Improvement methodologies preferred.
- Strong technical understanding and ability to collaborate effectively with Technology Leadership and Enterprise Architecture teams.
- Proven ability to lead large-scale transformation projects and drive measurable outcomes.
- Excellent interpersonal and conflict management skills;adept at navigating complex organizational structures.
- Demonstrated strategic thinking, business acumen, and execution capability.
- Experience in establishing strategic technical direction, developing actionable plans, and identifying enabling technologies.
- Strong decision-making, negotiation, and influence skills.