Technical Analyst
CornerStone Technology Talent Services
IT
Irving, TX, USA
Posted on May 19, 2025
IT Operations Excellence Analyst
Location: Remote (Local to Irving, TX)
Duration: Long-Term Contract
Conversion Potential: Yes
CornerStone Technology Talent Services is actively seeking a high-caliber IT Operations Analyst to join one of our enterprise partners in a role focused on operational excellence across IT systems, applications, and cloud platforms. This is an opportunity for a results-oriented professional to drive visibility, accountability, and improvement across a dynamic technology landscape.
At CornerStone TTS, we don t just represent jobs we connect impact-makers with teams who expect more. This isn t your average IT support role. This is for someone who thrives on understanding why incidents happen, who builds reporting that tells a clear story, and who drives meaningful change through cross-functional collaboration and precise operational follow-through.
What You ll Tackle:
- IT Ecosystem Support Deliver end-to-end operational visibility across cloud services, on-prem environments, and enterprise applications.
- Incident & RCA Oversight Own the lifecycle of issue resolution: log, triage, root cause analysis, remediation tracking, and postmortem clarity.
- Data-Driven Reporting Use operational metrics, dashboards, and BI insights to detect patterns, eliminate inefficiencies, and strengthen support strategy.
- Process Stabilization Lead and manage stabilization calls, ensuring follow-through and transparency across IT and business stakeholders.
- Continuous Improvement Go beyond the ticket spot the systemic issues, close the gaps, and implement sustainable improvements.
- Cross-Functional Communication Act as the critical link between IT service teams, leadership, and business partners to ensure everyone stays aligned and informed.
Your Background:
- 4+ years of experience in IT operations, support, or infrastructure analysis
- Strong understanding of cloud (Azure or AWS), enterprise application environments, and on-prem support strategies
- Hands-on familiarity with ServiceNow and BI tools for tracking incidents, metrics, and RCA lifecycle
- Exceptional communication skills and confidence presenting to stakeholders
- Ability to prioritize, document, and drive incident remediation through completion
- Bachelor's degree in IT, Computer Science, or a related technical field preferred
You re the Candidate We re Looking For If You:
- Think in systems, act with urgency, and never lose sight of the business impact
- Are comfortable navigating ambiguity and turning operational chaos into structure
- Know how to speak both engineer and executive fluently
- Thrive in a collaborative, fast-paced environment with high visibility
What CornerStone TTS Brings to the Table: As a woman-owned, tech-focused staffing firm, CornerStone TTS is uniquely positioned to match innovative companies with elite talent who drive measurable impact. Our recruiters are industry-seasoned, cloud-literate, and aligned with hiring teams across the country that prioritize growth, performance, and precision in technology operations.