Job Description

Summary/Objective

The Shared Services Accounts Receivable Specialist reports to the Shared Services Accounts

Receivable/Accounts Payable Manager. Responsibilities include preparing customer invoices, cash applications,

reconciliation of customer payments, managing refund requests, data entry of critical customer

information, customer service support, and collections, all for multiple brands. Excel reporting will

be required as well as some critical month end tasks. This position will be asked to cross-train and

manage additional projects as assigned.

Working onsite is required for the first 6 months of employement and then a hybrid schedule is an option.

Essential Functions

• Customer Record Maintenance
• Prepare customer invoices and statements
• Create and build customer relationships
• Identify and resolve billing issues
• Perform daily cash management duties, including the recording of bank deposits, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable sub-ledger for multiple brands
• Research and resolve cash exceptions or returns
• Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
• Process refund requests for franchisees and members who are in good standing
• Monitor and collect accounts receivable by contacting clients via telephone, email, and mail
• Process improvements and documentation
• Other duties and projects as assigned

Competencies

• Intermediate to Advanced Microsoft Excel skills
• Self-starter that can work independently
• Attention to details
• Able to multitask
• Manages to deadlines
• Positive Attitude
• Team Player

Required Education and Experience

• 5 years of general accounting experience required with collections experience preferred
• Proficient in Microsoft Excel and other Microsoft Office products
• General accounting software experience required, QuickBooks and NetSuite experience a plus