Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Human Resource Service Center serves as the primary employee contact utilizing knowledge base and case management tools to assist employees with their queries and to provide a solution in accordance with the company policies and procedures.

Responsibilities:

• Managing HR related queries of Employees via Phone/Forms/Chats/Email
• Responsible for achieving high level of customer satisfaction and highest quality in client delivery to consistently meet and exceed SLA’s and KPI’s.
• Ensure appropriate responses/notifications are sent to relevant stakeholders.
• Ensures the Shared services team consistently delivers at high levels while driving continuous improvement initiatives and effectively managing compliance.
• Ability to manage stakeholders and create a strong customer centric culture within HR shared services.
• Knowledge of general human resource practices and hands on experience with HRMS applications
• Responsible for reviewing the existing process with an eye for detail and suggest areas of improvement.
• Ability to work in a highly structured, measurement-oriented environment.

Requirements:

• Education: Bachelors/Masters in any stream
• Certifications If Any: Not Mandatory
• Experience Range: Customer Service industry (BPO/KPO) HR Service Centre 2 to 5 Years

Foundational skills:

• At least 2-3 years’ experience in managing data on HRMS.
• Excellent verbal and written communication skills.
• Should be able to operate independently with minimal supervision.
• Strong MS Excel, Word & PPT skills
• Should possess strong Logical/Analytical skills - ability to think out of the box and propose process improvements.
• Excellent stakeholder management skills

Desired skills:

Self-motivated, Flexible, ability to work to tight deadlines. Ability to learn quickly and react with speed and take initiatives. Should be a team player, working alongside people from all walks of life. Eye for Detail

Work Timings: Willing to work in Rotational shifts – Working window 9 hours

Coverage Hours – 06:30 a.m. to 12:00 a.m.

Job Location: Mumbai