Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs.

Responsibilities:

• Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
• Responds to customer inquiries and concerns, creating customized solutions
• Sales and fulfills banking products including credit cards checking and savings accounts,, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans.
• Identifies client needs for licensed sales functions, making referrals to Line of Business partners
• Quotes rates, terms, and programs for banking solutions
• Manages risk in every business, product, and service transaction leveraging available tools
• This is an in-office workspace role.

Skills:

• Attention to Detail
• Client Solutions Advisory
• Customer and Client Focus
• Interpret Relevant Laws, Rules, and Regulations
• Adaptability
• Client Experience Branding
• Customer Service Management
• Issue Management
• Problem Solving
• Active Listening
• Business Development
• Consulting
• Referral Identification
• Research

Required Qualifications:

• Displays passion, commitment, and drive to deliver an experience that improves our clients’ financial lives.
• Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections, upselling and cross-selling.
• Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays.
• Comfortable receiving ongoing performance feedback and coaching.
• Comfortable with ongoing change and learning new technology/processes.
• Minimum of at least an intermediate level of proficiency with computers.
• Self-motivated with excellent organizational skills.
• Strong decision-making and problem-solving skills.

Desired Qualifications:

• Experience in the banking/financial industry.
• Experience working in a call center.
• Experience in retail sales.
• Experience upselling/cross-selling over the phone

Shifts:

• Monday thru Thursday 8:00am-5:00pm and Saturday 9:00am-6:00pm (off Friday and Sunday)
• Monday, Tuesday, Wednesday 9:00am-8:00pm Saturday 8:00am-7:00pm (4x10)

• Tuesday thru Saturday 9:00am-6:00pm

• Monday - Friday - 11:00am-8:00pm

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

For Internal Employees- Participation in a work from home posture does not make you ineligible to post

Shift:

Hours Per Week: