Job Description:

Job Title: Technology Support Consultant

Corp Title: AVP/VP

Location: MLFC

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Our London office is based just a stone’s throw from the magnificent St. Paul’s Cathedral on bustling King Edward Street. Here you’ll find modern workspaces and a state-of-the-art auditorium space. In addition, we’re proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London. Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre.

Role Description:

The role involves maintaining a comprehensive perspective on technology and addressing daily issues and challenges. Responsibilities highlighting upcoming releases and changes to the environment to the LOBs and gathering feedback s encountered problems. It also includes collaborating with technology partners to implement solutions. You will support systems through maintenance, modifications, and problem resolution to ensure ongoing delivery of services and/or operations. Additionally, the role requires participation in the design, development and implementation of complex applications, often using new technologies. As a fully seasoned technical desktop support resource, you will provide technical knowledge and capabilities as a member of a team and as an individual contributor.

Responsibilities:

• Point of contact for the Business and Service Desk for escalations and enquiries

• Engage in high severity business impacting production incidents and problem tickets to work through to resolution.

• Engage engineering teams for process and application improvement opportunities.

• Review system documentation for accuracy and updates as necessary.

• Provide support for Executives and users with accessibility needs. • Software and system fault diagnosis, analysis and fix.

• Ownership of all user problems through to completion.

• Liaising with other technology partners or vendors.

• Risk awareness of technology and business impact.

• Assisting with other system related activities (IMAC).

• Engaging with technology partners & vendors on a day to day basis.

• Follow our Remote Support model.

What we are looking for:

• Demonstrate the ability to lead a team.

• Be able to drive incidents to resolution and through root cause analysis

• Leverages Technology and utilize multiple bank tools and systems to assess and understand supported environment

• Demonstrates Analytical

• Ability to assist in resolution of complex issues during high pressure situations

• Able to spot anomalies in the environment that have caused or have the potential to cause operational instability

• Communicates and Influences-must be able to communicate to and influence all levels of the organization.

• Maintains a focus on customer/client needs.

• Communicates in a clear and logical manner, focusing on key points

• Displays knowledge of common installation, advanced configuration and in-depth troubleshooting.

Essential Skills

• PC/Laptop/Virtual Terminal Support knowledge (Windows 10) including Windows Office Suites (2010, 2013 and O365) and core application suites.

• Market Data troubleshooting experience including Reuters Eikon, Bloomberg (including BB Anywhere).

• Mobile\Remote connectivity (E.g. Blackberry/Iphone/Ipad/VPN/RemotePC)

Nice to have

• Associate degree - desirable

• Industry or role specific experience.

• Microsoft Certification (MCSE/MCSA/MCP’s).

Benefits of working at Bank of America:
UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.