Job Description:

About US

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

CTO part of the Global Technology & Operations organization, consists of more than 6,600 employees worldwide. With a presence in more than 35 countries, TI designs, builds and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank. TI delivers industry-leading infrastructure products and services to the company’s employees, customers and clients around the world

Job Description:
This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners.

Responsibilities:

• Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
• Performs all responsibilities of team members from applicable teams
• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• Participates and helps with resource interviews and onboarding processes
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
• Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows

Requirements*

• Education* Any Graduation in Engineering/Science/Post Graduates

• Certifications If Any

• Experience Range* 8 to 14 years

Foundational Skills:

• Messaging stack as ISO 8583
• Linux – Scripting - python, shell, Usage of extensive Unix/Linux commands
• DB – DBMS concepts, SQL, MySQL
• Programming Language - Java (enterprise JBOSS), C++
• Monitoring Tools - Dynatrace, Splunk, SiteScope, Catchpoint, TOAD

Desired Skills:

Networking – Cacti, Python

• Server Administration experience would be a plus to compliment the card industry experience.
• Administration of tools relative to Payment industry, Cards, ATM & POS Terminal and transaction processing protocols

Payment’s domain awareness on below:

• E-commerce
  • Hosted Payment Pages/Secure Acceptance
  • Recurring and Tokenized payments
  • Knowledge of payment modules of SPreedly, Shopify, Recurly, Netsuite,
  • E-signature services like Docusign, rightSignature
• Mobile Payments
  • Apple Pay
  • Google Pay
• Point of Sale Technologies
  • NCR
  • PAX
• REST APIs
  • VISA Developer APIs
• Fraud and Transactional Risk Management concepts

Work Timings* 11.30am to 8.30PM

Job Location* HYD