Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Job Description:

The areas of focus for the Delivery Lead role includes support of engineering teams under the Service Request Fulfillment (SRF) umbrella. Candidate will be responsible for end-to-end ITIL change management. In this role the candidate will act as a gateway between engineering teams and application owners by managing a high volume of changes from creation to closure within ITSM Remedy. This position will require candidate to exhibit strict organizational skills in an environment with constant shifting priorities. A high-level understanding of existing and emerging technologies and business requirements. This position will interface directly with internal stakeholders and external suppliers/providers, architecture, product engineering, product management, and business management. At times, they may interface with various levels of senior management. Strong communication and problem-solving skills are a must. The candidate must be able to work on their own and successfully in team settings in various sizes and locations. Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the individual, the department, and the firm at large.

Required Skills
• ITIL Change Management: 3-5 years of experience working in Change Management space
• Foundational knowledge of ITIL processes
• Leadership: Self-starter, self-directed and shows initiative
• Organized and detail oriented

Desired Skills
• ITSM Remedy and/or ServiceNow experience
• Microsoft Excel & Power Point experience
• Demonstrated ability to reduce process complexities
• Data, load balancing, proxy, firewall, and/or core network services experience
• Working knowledge of JIRA/Confluence
• Experience working in an Agile environment

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