Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

About the Company:

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

About the Role:

Are you a seasoned expert in technical business management with a passion for process innovation and strategic impact? AT&T is seeking a Principal Tech Business Management professional to lead the design, implementation, and continuous improvement of critical business processes within our technical organization. This role specifically focuses on managing intake and capacity planning for the Consumer Technology eXperience (CTX) organization, ensuring seamless coordination and prioritization of projects that drive exceptional customer experiences. You will leverage deep business acumen and emerging technology trends to solve complex problems, influence executive decisions, and drive organizational excellence.

Key Responsibilities:

Internal Process Design and Implementation

• Define, design, and deploy efficient, scalable processes for intake, evaluation and prioritization, and product team capacity planning within the Consumer technical organization.

• Lead process improvement initiatives that streamline operations and enhance productivity.

• Implement Agile methodologies and deploy relevant tools to support agile practices.

Compliance Support

• Develop, maintain, and enforce compliance policies, standards, and processes.

• Manage audit and compliance reviews to ensure adherence to regulatory and internal standards.

• Conduct process and quality audits to identify risks and opportunities for improvement.

• Lead disaster recovery and business continuity planning efforts to safeguard operations.

IT Project Management & Front Door Process for CTX

• Manage IT project intake and front door processes specifically for the Consumer Technology eXperience (CTX) organization.

• Oversee capacity planning to ensure CTX projects are prioritized and resourced effectively.

• Collaborate with cross-functional teams to support project governance and delivery excellence within CTX.

Analysis and Reporting

• Develop and maintain performance metrics, scorecards, and detailed analyses to monitor organizational health.

• Identify performance gaps and recommend actionable solutions to enhance outcomes.

Planning and Strategy

• Coordinate infrastructure programs and maintain technology roadmaps aligned with business goals.

• Participate in strategic and tactical planning activities to support long-term growth.

• Create clear, effective communications tailored for technical audiences and leadership.

Job Contribution:

As a Principal Tech Business Management expert, you will:

• Lead the design and management of complex technical business processes with minimal oversight.

• Apply broad business knowledge and strategic insight to emerging trends and technologies.

• Drive major improvements in processes such as data analysis, reporting, intake, and capacity planning for the Consumer Technology eXperience (CTX) organization — one of AT&T’s largest and most complex technology segments.

• Serve as an informal leader and mentor within the team, guiding others through challenging issues and fostering a culture of continuous improvement.

• Collaborate frequently with senior leadership, influencing executive decisions through expert recommendations.

Qualifications:

Education & Experience

• Bachelor’s degree (BS/BA) in Computer Science, Business, or related field preferred.

• 7+ years of relevant experience in technical business management, process design, or related areas.

• Certifications relevant to process improvement, project management, Agile, or compliance (e.g., PMP, Agile Scrum Master, Six Sigma) are highly desirable.

Skills & Competencies

• Deep expertise in process design, compliance management, intake and capacity planning, and strategic planning.

• Strong analytical skills with experience in metrics development and performance reporting.

• Proven ability to manage complex projects and front door processes, especially within CTX or similar technical organizations.

• Excellent communication skills, capable of engaging both technical and executive audiences.

• Ability to work independently while collaborating effectively across teams.

• Leadership mindset with a passion for mentoring and developing others.

Why AT&T?

At AT&T, we are committed to innovation, diversity, and growth. Join us to be part of a dynamic team that is shaping the future of technology and business management. Here, your expertise will help define the processes that keep our technical organization agile, compliant, and strategically aligned for success, with a direct impact on the Consumer Technology eXperience (CTX) organization.

Apply today to bring your strategic vision and expertise to AT&T’s Principal Tech Business Management team!

Our Principal Tech Business Mgmt, earns between $130,700-$196,100 USD Annual, not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected.

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

#LI-Onsite – Full-time office role-

#ConsumerTechnologyeXperience

AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us?

Apply now!

Weekly Hours:

40

Time Type:

Regular

Location:

Dallas, Texas

Salary Range:

$130,700.00 - $196,100.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-70910 Date posted 06/16/2025